CP
Claire P
Active since Aug 2016
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Santam actually doesn't care to respond
I have been dealing with Santam for the past month and a half just to get a 3rd party claim processed. I have sent them through all the documentation that is required, including information they should already have as this was being done via a broker. I was asked to stop contacting the broker and the insured as this has been handed over to Santam, with whom I have received little to no support/communication from. My car still has not been fixed also considering this was no fault of mine as I was rear ended by the Santam client. It seems as if the 3rd party claims are not priority in this instance and indirect "clients" are made to jump through hoops with misguided information and zero to little communication except for the auto responses I get from their email bots. I have even emailed their complaints department...and surprise surprise...no response from them either. Terrible service.
2 replies
2 months ago
Gross Incompetence in Systems and Customer Satisfaction
Telkom suspended both my phone numbers for a "collections" issue. I was without signal or the ability to call anyone while stuck in KZN with no way to contact an Uber or anyone else. There was zero headsup on the fact that my numbers were going to be suspended. In addtion to this, when I went to query why this had happened, it was confirmed (which I already knew) that my account was not in arrears as I have a debit order that runs every month. So my numbers were suspend for absolutely no reason. A month ago, I had also had my debit order changed to the 1st of every month, which should not be the thing that created the issue. The lady at the Telkom store in Northgate, Momo, was very helpful and was just as confused as I was as to why this had happened at Head Office. The lady from Head Office said to us that it would take 72 HOURS for my line to be reactivated. WHY WOULD IT TAKE THIS LONG IF THIS WAS NO FAULT OF MINE!!!!!! I am now without any network unless I connect to wifi. I cannot make calls for work. I also cannot receive any whatsapp calls And yet - THIS WAS NO FAULT OF MINE - so why oh why Telkom am I being punished for this clear incompetence on your part????????? Surely, as easily as you suspended my numbers WITHOUT ANY NOTIFICATION TO ME, it should be as easy to reactivate my numbers yes??????? Here's to the next 48 hours... God willing.
0 replies
7 months ago
Amazing experience and Quality
I had an amazing experience with Taylor made Designs when I bought my XL Beanbag. The order process was slick and efficient. I got my receipt of purchase and within a week, I received my Beanbag. I wanted to find out how to assemble it when it came but when I couldn't get through I went to their site and looked at their FAQs and there was a super helpful video on how to assemble it. The quality and care that this bag is made with really speaks to the love that Taylor made Designs puts into their craft. Thank you Taylor made Designs. I ve always wanted one like this and I am extremely happy that I got one this perfect!
0 replies
9 months ago
Debited twice after cancelleing contract!
I canceled my gym membership in May 2025 and was told that I would have to pay the full fees (after I moved medical aid companies) for May and for the next month (June) as part of the cancelation process, to which I agreed. In July 2025 and now in August 2025 I have been debited TWICE each month for R1149 each month a total of R2298! I called to query this and could never get through and now again I've been debited again for a gym contract that I've canceled 4 months ago. I want my money back.
1 reply
17 months ago
Great service!
Someone stole my windscreen wiper and I was directed to Goldwagen in Randburg. A gentlemen named Saelo helped me. After checking and testing on my car the wiper blade that fitted after an hour he couldn't find the part in his store. He called up another dealership that would deliver the part in an hour. When the part came he fitted it and it worked perfectly. I would like to commend his excellent customer service and his effort and willingness to get it sorted for me. What an absolute pleasure it was to have encountered someone that knows his stuff and was so willing to help.
0 replies
17 months ago
Mooshy Rice and Subpar Service
Ocean Basket in Sandton City was quite a dissapointing experience. We visited on the 30th Dec 2024. We waited to be seated and no one came through so we just walked upstairs, we took our seats and ordered our meals. The waitress brought our bread rolls with no cutlery and no side plates. By this time we also hadn't got our drinks yet. We then got our food and the rice from the prawns I'd ordered was extremely mooshy. Our second waitress that took over our orders (Noxolo) was alot more helpful and exchanged the rice for stir fry. When I had asked my son to ask for the stir fry to be put into a takeaway container, another waiter had shouted at him to move out of his way when he was waiting to speak to our waitress. The food was extremely subpar. Don't think I'll ever go back there.
0 replies
24 months ago
Trusty Service
Every Wednesday Fresh car wash at Northview Shopping Centre has a polish special. Today I went there (I'm a regular) and had left my car in the care of the attendants and supervisor. I was running almost an hour late and got to the shopping Centre. My car was washed and cleaned and locked! They had probably tried calling me but couldn't get through. I had run around and the guard at the shopping Centre had told me that they left my keys with the nearby restaurant with strict instructions to give it to me only. I had zero doubt that my car would be safe and it was! I'd like to thank the people at the car wash for their trusty and amazing service! Will continue being a patron!
0 replies
26 months ago
Customer service is alive and well
I went to Westpack at The Islands and was looking for a particular sweet in the sweet section. I asked a gentleman packing the sweets if he knew if they had this sweet in stock as it was not on the shelves. He said he was sure he saw it in one of the boxes at the top shelf. He called a colleague of his got a ladder and proceeded to unpack a whole stack of boxes to look for the sweet. Unfortunately he didn't find it. Lucky (his name) took time and effort (even though he was already doing something at the time) to help me look for a simple sweet. It's so rare to find such amazing customer service. Not only was he so helpful but the gentlemen who were his colleagues were also so willing to assist. Thank you, Lucky, for renewing my faith in the fact that customer service is alive and well at Westpack at The Islands.
0 replies
32 months ago
Customer service lives!
Nqobile our Waiter, Sibonelo the Manager and the caregiver in the kiddies area have just given me renewed hope in the service industry. The Montexo Spur at Monte Casino not only served amazing food (in comparison to some other Spurs I've been to) but the service was second to none. They made me feel like everything we asked for or ordered was just the biggest pleasure they had of serving me (and the 5 other members of my family) I thoroughly enjoyed the experience because as South Africans we have become use to sub par service. But today... My hope that good customer service in the food industry still exists and my faith in it, renewed. Thank you to Sibonelo and his amazing staff at Montexo Spur Monte Fourways!
0 replies
33 months ago
Webster just sold me a gym contract
Webster just sold me a gym contract. And he did a great job!
0 replies
Review Distribution
5 Star
12 (41.37931034482759%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
15 (51.724137931034484%)