Michelle G's Profile | Hellopeter

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Michelle G

Active since Aug 2016

4

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0

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Reviews

4 reviews

Nu Debt Management

3 months ago

Useless service

Here’s a concise X post that stays within the character limit while clearly setting out the issue: I am extremely frustrated with @MTNza and NewDebt. I’ve been blocked from upgrading my MTN account because of an account allegedly opened in 2024 which I never opened. I have already submitted a police affidavit confirming *****/identity theft and sent all supporting documents to both MTN and NewDebt. Despite numerous emails and phone calls, I have received no meaningful response or assistance and am simply being sent from one department to another. This has now been ongoing for weeks with no resolution. I need urgent intervention, feedback, and correction of my account records. Please can someone from MTN and NewDebt actually assist and respond. #MTN #CustomerService #Identity*****

0 replies

MTN South Africa

3 months ago

Upgrade *****

Here’s a concise X post that stays within the character limit while clearly setting out the issue: I am extremely frustrated with @MTNza and NewDebt. I’ve been blocked from upgrading my MTN account because of an account allegedly opened in 2024 which I never opened. I have already submitted a police affidavit confirming *****/identity theft and sent all supporting documents to both MTN and NewDebt. Despite numerous emails and phone calls, I have received no meaningful response or assistance and am simply being sent from one department to another. This has now been ongoing for weeks with no resolution. I need urgent intervention, feedback, and correction of my account records. Please can someone from MTN and NewDebt actually assist and respond. #MTN #CustomerService #Identity*****

0 replies

64 months ago

Shocking customer service

I am so furious with the service I have received from Nespresso. My machine died and it was not repairable. I bought a new machine which was delivered on Monday. The machine was leaking and needed to be returned. It was replaced by a new machine on Thursday and today the machine has jammed. When I called Nespresso I was told that there is nothing wrong with their machines even though I have had 2 machines in one week!!! They want to send a courier to collect it on Monday and then I will get a new machine next week. This is unacceptable service. I have asked for a technician to come to my house and they refused this. What shocking customer service

1 reply

121 months ago

iNCOMPETENCY AND INEFFICIENCY

<p>I went into Norwood Mall Branch on 5th August to close my account. I transfered my money from my savings account to my Cheque account. On 11th August I recieved an SMS saying that my account is overdrawn and I should deposit funds. I called the Call Center and spoke to someone who said that my account had not been closed. He closed my account and gave me a reference number for this. Today I recieved the same SMS saying that I must deposit funds urgently as my account is overdrawn. When I called today, I was told that I need to go into a branch to close my account!!!!!!!!! Really!!!! What kind of incompetent service is this. I spoke to a manager who assured me the matter would be resolved today. He called me at 5pm to say that he is waiting to hear from Norwood Branch. I have never seen such inefficient and incompetent service no-one knows what they are doing and everyone tells me something differnt. I have no intention of going back to the branch so STEP UP NEDBANK AND DELIVER SOME SERVICE!!!!!!!!!</p>

1 reply

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