TR
Tshimangadzo R
Active since Feb 2013
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
I got such a great service from Buhle Gumede Nkuna
I got such a great service from Buhle Gumede Nkuna. She went out of her way to find a way to reach out to me even when my number was not working - for some reason she struggled to get through to me when abroad. The WhatsApp service is such a life saver.
1 reply
18 months ago
Faulty product #2294455 and service from hell
Subject: Urgent Complaint - Faulty Hisense Top Loader (18kg) & Poor Service We are extremely disappointed with our experience. We purchased a Hisense Top Loader 18kg washing machine online, which was delivered on 10 December. While the delivery process went smoothly, we encountered significant issues after that. At the time of delivery, we asked the delivery team to connect and test the machine as we were not home, and only minors and an elderly individual were present. They understandably declined, which we accepted. However, when we tested the machine on Saturday, it malfunctioned. The machine spun violently and dangerously—enough to potentially disconnect water outlets and electrical sockets while jumping and spinning almost 360 degrees. It also made a loud clattering noise, as if its components were breaking apart. We have video evidence of this. We immediately reported the issue and were assured it would be escalated to the appropriate department. Since then, nothing has been done. We’ve had to contact Game every day, and each time we are told the issue has been escalated, given a new reference number, and told to wait 24 to 48 hours. However, with each escalation, the waiting time restarts. The machine is currently full of water, posing a serious hazard to the minors and elderly in the house. Game appears unconcerned about this. Our latest reference number is 2294455. When we spoke to your team again recently, the representative refused to log our request for a return and full refund, insisting a technician needs to assess the machine first. This is unacceptable, especially since the issue was reported during the cooling-off period. We are tired of waiting. We are requesting an immediate resolution. We want to return the machine and receive a full refund without further delay. Please address this matter urgently so we can move on.
3 replies
36 months ago
Very functional and reliable card
I have been traveling abroad recently and capitec card saved me multiple times when all my cards when not working. All my other cards when not working on public transport in Europe but Capitec bank card worked so seemlessly in all the countries I visited.
1 reply
36 months ago
Unfortunate Bias and Lack of Transparency (Capitec protecting Clientele *****ulent debit orders): My Experience with Capitec's Handling of a Disputed Debit Order
Capitec has demonstrated a concerning bias towards protecting their larger business clients at the expense of their smaller clients. I recently had an experience with my mother involving a disputed debit order from Clientele Life Incident# 103420535. Despite her efforts to resolve the issue at the branch, she was unable to get Capitec to open an incident. She resorted to contacting their client care center instead. While they initially promised to investigate the matter upon receiving an affidavit, they eventually stopped responding altogether. Despite my mother's diligent efforts in opening a ***** case and providing the required affidavit, Capitec failed to provide any feedback or escalate the issue further. To add to the frustration, their Facebook page claimed that an agent was handling the matter, but it has been nearly two months without any communication from them. In contrast, Clientele promptly informed us that Capitec confirmed a debicheck was conducted. However, Capitec has not provided any evidence to support this claim, leaving us unable to verify Clientele's stance. It is worth noting that a debicheck typically leaves traces behind. If my mother had swiped her card, the transaction with a corresponding transaction ID would have appeared on her statement. Additionally, if she had accepted the debicheck through the app or phone, there should be evidence of such activity. Unfortunately, Capitec has not provided any of this crucial information, thereby obstructing our ability to determine the truth. Given the lack of cooperation and transparency from Capitec, we have decided to report this issue to the banking Ombuds. We hope that they will investigate the case impartially and provide a fair resolution. It is essential that the Ombuds thoroughly examines the matter without any bias towards either party involved.
2 replies
47 months ago
Bad sevice
Hi guys I am still waiting for my refund. Order (#175504). I placed this order 7 May and even now I am still dealing with this. I had to wait for no delivery and now I have to wait for my money back. Each time I enquire I am told the refund will be paid but it never gets paid.
0 replies
49 months ago
Good service
Great service overall. Sometimes they do not have the items in stock but I appreciate that they call and give you options. And also respond to queries.
1 reply
67 months ago
I'm supriced they still have clients but I will not be surprised if they close doors in the next few months. Very poor service.
I used Rentmaster for years but since 2019 they have mostly become a nightmare to the landlords than a solution they used to be. I have been struggling to get my deposit paid back. I have submitted the deposit release form 7 Nov, the deposit still has not been paid. Each time I follow up there is a new excuse from telling me they are busy with billing (I guess I have to wait because I am not a priority?) to the online system is down so they can't make payment. The other day Heidi told me their online system is down and they have to go to the bank to sort it out. It was after 15:00 so clearly she was lying.Today Heidi told me they have sent instructions for payment to be made by finance, she didn't want to tell me amounts to be paid... but I could hear on her voice she didn't believe payment Wil be made and guess what, it was not paid. It looks like I'll have to lodge a complaint with the EAAB to get my deposit back. I thought I was making my life easier by signing up with Rentmaster, now I have to spend my time dealing with this. Speculation : I think the guarantee hit the hard during Covid 19 they are having cash flow problems - no money in the bank.
1 reply
67 months ago
Very poor service and no regard for the client needs.
I left my previous employer Hollard in 2019 Sep. I submitted all required documents for transfer of my retirement funds and NMG has been very slow. The transfer only happened in July. When i was doing my e-filling SARS rejected my submission because they did not load they did not update the IRP5 correctly for the transfer. I have been asking them to rectify with no luck. I have been in contact with Sakina Ebrahim and Rena. Sakina has asked me to make manual adjustments to my IRP5, something that she doesn't understand herself. SARS asked me to get a letter from the fund with reasons why the fund cannot update the IRP5 and resubmit to SARS and why they are asking me as a member to make manual adjustments. They have not given me this letter. I am so frustrated with this. And if I accumulate any fines with SARS due to late returns, I am going to get legal assistance for NMG to cover this costs. I do not understand why Hollard (and so many other companies) still use this fund. The reviews here indicate that they do not care at all about their clients.
1 reply
72 months ago
Poor service
They have been changing my package every month and charging me different amounts each. I called in for ours and non of their consultants could help. The upgrades and cancelations said they could not help and when I go to customer care they also said they could not help me. I spent almost 2 full days trying to find the right department to assist sort out the issue. I have now decided to reverse back the debit order until vodacom can find me the right department that can sort out this issue. Otherwise they should stop debiting me.
5 replies
81 months ago
Excellent service
I recently moved houses with Midmove. The staff that assisted me were very nice and delicate with my furniture. Their sense of humor also made the move go faster :). I had a couch that needed to be hoisted over the balcony to first floor and I was afraid that they will damage it but they did not, they came prepared. I would definitely use them again/recommend them.
0 replies
Review Distribution
5 Star
5 (26.31578947368421%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
11 (57.89473684210526%)