Active since Oct 2011
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6 reviews36 months ago
Held at ransom
On the 25th of April my business account was restricted by Standard Bank because a client falsely accused me of not supplying his NP 300 engine in Zambia. I never received any communication from my banker regarding this matter I only discoverd this myself on the morning of the 31st of May. I emailed all the invoices from my suppliers and a police affidavit to transactional ***** to show that the client is not being truthful on the 7th of June and the Aphiwe responded that they will get back to me. On the 6th of June, a person known to my husband as an associate of the Zambian client arrived at our workshop and assaulted my husband saying that he is coming to fetch the engine on the Zambian client's instruction and even did a video call to the client to say he is at the workshop. The very same person has been taking my pictures without my permission and using them to send death threats to my husband and alluding that he knows where I work, what car I drive etc. On the 8th the same guy went to the workshop with another big man to go attack again and they were arrested. I guess its right for the Zambian client to have my account restricted and also send people to attack us to make sure he gets what he want. On the 6th I made contact with the client after the assault and he said all he wants is an engine he thought he was de*****ed. We agreed and on the 8th we got a new engine for him and he advised us to deliver us to a certain gentleman in Berea. This was done to the tee according to his instructions on the 12th of June and the gentleman signed off a delivery note as an acknowledgement that the engine was received. The very same day I sent the delivery note to the bank and Siyabonga responded to my mail. Since the the 31st to date Ive been calling Standard bank and talking to the relationship banker Nomathemba including a whole lot of people who keeps escalating the matter to no avail. I feel Im being held at ransom and being punished by the bank because they are holding on to my money and the client has the engine. As a loyal client to Standard bank I have not been afforded the protection I deserve from them. Yesterday I called in again to ask that at least they must refund one of the clients who paid into that account without my knowledge on the 15th of June then they can continue holding on to the rest of the money because another ***** case is coming my way. I dont see any end in sight pertaining to this matter the best thing to do is to close all my other accounts and move my business elsewhere they can keep that money its okay.
2 replies
50 months ago
Disgusted!!!
I went to the mall this afternoon to do my usual shopping. I went into Edgars and did my shopping for perfumes and clothes to the value of about R8000. I went into the restrooms close to Spur at about 15: 50 pm. When I went into the toilets I had my Edgars shopping bag and my handbag with me. I went into the restroom and put my Edgars bag on the side of the toilet ( the 3rd toilet from the door). I took out sanitizer to clean the seat then when I was done I sanitized the seat again for the next person. During this time I received a distressing phonecall at about 16: 08 pm and walked out of the restroom to attend to the matter then I went to Queenspark. While I was in Queenspark about 10 – 15 minutes later it struck my mind that the Edgars bag is missing. I quickly went back to the restroom and there was no one and the bag was gone. I went outside and asked the security where their rooms are thinking that the cleaners have dropped the bag there in the lost and found locker.I was taken to the back by one of the securities and I was met by a lady who was on duty there. She told the other security not to come into the room with me I must go in alone even though the guy protested she insisted that he stands outside. I went in and explained what had happened to the lady. She advised that shes going to take a statement from me so that an investigation can be launched into the matter. She opened a page on a grey book on the desk and asked for my name and number which I gave to her. Then she told me she will call me. I stand to be corrected, my name and cellphone number are the actual statement to launch an investigation? Maybe I don’t know these things and how they work but surely as a qualified clinical psychologist I know what a statement looks like. I just feel my intelligence has been insulted and I have been disrespected. I left that room confused and called my husband at about 16:39 pm to come cause something didn’t make sense. He arrived then we walked back to the rest rooms. He stood outside and I went in. I met a lady who I saw earlier after the incident. I asked her if she had picked up an Edgars bag and she asked me what time it was and I said roundabout 4pm. She said she was not attending to her work during that time she ran away to ‘chill’ somewhere during that time. Is this what they get paid for? “to chill” during working hours? She sent me to go ask another lady who was cleans by the banks if she didn’t see my bag. As my husband and I walked towards the lady by the bank the other lady came running behind us and ran past us to get to the other cleaner first. She started talking and telling her that I said that I lost my Edgars bag she was not attending to the toilets she was chilling somewhere at that time. The other lady quickly catch on and said she was not cleaning during the very same time she was also chilling somewhere in the mall. The other lady was being coached as to what to say. In my line of work if such happens people have something to hide. I asked them if there’s a CCTV footage and the said yes it only sees at the passage to the restrooms not in the rest rooms. We left to go back to the control room. When we got there we found 2 police officers there busy with one gentleman. The lady asked me from behind the desk at the back not wanting to come closer if I found my clothes I said no. The police interjected and asked what had happened and I explained. We asked to see the CCTV footage at the toilets but she said I’m not allowed to I must go open a case with the police. The police said I cant open a case it was not theft its an internal matter that the centre must help me with as their client. She responded to the police and said she has taken down a statement and given it to the detective to have a look at the CCTV footage. 1) I want to see the statement I wrote and signed today in the control room. 2) Why must I go open a case with the police if my matter is with a detective that is already looking into it? 3) Who is this detective I want to see him. 4) The 2 cleaners and the lady in the control room know where my plastic is they are covering for each other. I need a meeting with the 3 ladies and their respective supervisors together with the centre management cause something is not right with everything that happened. Maybe these people have friends in these shops and when customers loose their things they get exchanged to their sizes or other items or they even get refunded who knows cause my slip is gone with the bag. I was quickly dismissed with the words that your clothes are already in the township being given to other people. Why are you investigating if my clothes are already in the location? This to me was saying don’t come back here anymore you will never find your goods again. I need this matter to be looked into very seriously cause I’m sure such is happening without being reported and people have become comfortable.
0 replies
67 months ago
Unauthorised Upgrade
A debit order of R3 253.03 went off my acc last night as my credit card payment. This left me surprised because I normally pay 3% of my debt. I phoned and spoke to the gentleman by the name of Humphrey who advised me that: 1) My gold card has been cancelled I have been upgraded to a Titanium credit card. I have no knowledge of this nor did I authorize the upgrade. 2) I was also advised even thought I was debited on the 7th there’s another debit order scheduled for the 28th of November again which means Im now paying twice a month. I have not authorised any changes to be made on my credit card at all. I called card division this morning and they made me hold for over 30 minutes and still no one seems to know what happened with my account I'm being taken from pillar to post with no clear answers. I need this matter resolved and my money credited back to my account.
1 reply
71 months ago
Bad service
I am a client with Standard bank but right now Im not very happy. 2 weeks ago I lodged a complaint with Standard bank that someone accessed my personal and business bank statements and my private finances are being discussed with strangers. I asked the bank to look into this matter as to how my bank statements were leaked without my authorization. I was given 2 reference numbers and ever since the 15th of July to date I have been phoning the call centre daily and talking to different people people whom all the time I have to explain what happened. At times I hold for a good 20 minutes only to be transferred to another dept to hold for a further 15 minutes. At times I get rude responses like the last time I called and I spoke to a lady by the name of Meghan or Morgan. I have spoken to Darrel at the investigations dept who told me that my concerns are justified they are still investigating. I need Standard bank to tell me if they will only help me if money gets stolen from my account cause surely its going to happen if people have access to my bank statements under their watch. I want them to close all my four accounts cause I am afraid to bank freely.
1 reply
99 months ago
Fraudulent Debit orders
I took out a contract with Telkom at their store in Mall@carnival in February. I was helped by Shadley. The contract I took is R179.00 for a Huawei P8. Shadley advised me that my contract amount will be R179 per month but on the 25th March they will debit a pro rata amount of R360.00. I was very specific to Shadley that I dont want to pay anything over the stipulated amount due to affordability reasons. To my shock when the first on the 2nd of April I was billed an amount of R873. Firstly I never even received any statement to inform me of this. I went to the store to complain and Shadley logged a query of which I advised that I will reverse the funds from my bank and do an EFT which I did the very next day. He also advised that moving foward my issue has been solved and my monthly repayment is R179 nothing more. To my shoch this morning a debit order of R703.93 has been taken off my account. I want Shadley and Telkom to show me where I signed and gave them authority to debit my account as and when they please and who signed for these amounts. I dont know what product was sold to me that shot up from R179 to over R1000 a month. My account is being defrauded by Telkom and their rep sold me a phone fraudulently. I want Telkom to cancel this contract. According to the NCR a service provider is not allowed to over indebt a client which is what Telkom is currently doing. I am going to drop off this phone at their store they can see to finish what to do with it but I am contacting the NCR regarding this issue cause I cannot afford these amounts going off my account fraudulently. People warned me against doing any bussiness as they are ripoffs now I am learning the hard way. Fellow South Africans stay away from Telkom Mobile they are fraudsters.
1 reply
114 months ago
Empty Promises
<p>I bought a Defy fridge from Makro Online and it was delivered by their Alberton branch in October 2015 which means the fridge is still under warranty. Recently the fridge is giving me problems and the bottom freezer refuses to close and is constantly accumulating ice and no freezing the food properly. I contacted the head office to report and was put through to the Alberton branch where I spoke to Shadrack who promised to get a technician out to have a look at the fridge. A week later I called again and asked Shadrack what is happening since its quite then he told me that Vincent is the online manager not him and asked for my details all over again. Vincent called and told me he will Defy to call me and arrange to come see me. Nothing happened. I phoned the store again and spoke to the store manager who promised to get back to me but she never did. Eventually on Sunday i decided to go to Makro personally and I spoke to the Admin Manager who has been very helpful but my issue is I did not pay my money to Defy but i paid Makro. All I want is for them to come pick up their fridge then sort out their issues with Defy cause it has nothing to do with me or I will hire a van and drop off the fridge at the store then they can decide what to do with it.</p>
3 replies
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