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Active since Jul 2016

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42 reviews

3 months ago

Overcharging patients!

I queried why 2 separate bills were charged for a Sunday consultant. R410 cash, and R526,30 on my medical aid. I was informed that the cash amt was for an after hrs fee for a consult done after 1pm. My daughter saw the dr at 11am?? If a practice elects to operate on a Sunday then additional fees should not be charged. I am still waiting for Debbie Proctor to provide feedback, 2 weeks later. Doesn't even bother to reply to emails?? I would appreciate urgent feedback or ill take the next step with this complaint.

0 replies

Absa

5 months ago

Poor customer service and lack of feedback

I have been trying to set up a debit order for my credit card payments, operating off the same account that my vehicle finance payments operate off. I have escalated to actionline and still no resolution or acknowledgement of my complaint.

1 reply

Absa Insurance Company Limited

16 months ago

Do not sign up with absa activate, pathetic after sales service!

Plse don't deal with absa activate, you will struggle to get your claims paid, admin docs or changes made to your policy. I am waiting for 3 weeks for a claims history letter so that I can move insurers, even if you follow the escalation process you left at their mercy..They start of cheap with their premium but hit you with a massive increase on anniversary. Shocking service!!!

1 reply

Absa Insurance Company Limited

17 months ago

Poor claims process

I lodged a claim with absa activate 2 weeks ago, the assessors were out 4 days later and submitted the report. A week later and I am still trying to get Absa to approve the claim, despite me informing them that it's a security risk if not finalized asap. What is the point of having an escalation process in place if nothing gets done???

1 reply

DENIS

18 months ago

Simple query, yet so hard to execute

I have been going back and forth for almost 2 months to get either a letter or statement from Denis so that my gap cover can honour my claim...I have been sent the same incorrect remittance about 6 times??? If you bundle a payment under one tarriff code, the description on the remittance should reflect the transaction, if not is it that difficult for 1 individual to take responsibility and type out the letter stating what was done...come on Denis...

1 reply

Total Risk Administrators

18 months ago

Non payment of claim!

I submitted my 1st claim after being a member for 2yrs, after numerous emails and back and forth with them, a consultant Nombulelo informed me that instead of a letter/amended remittance from my medical aid they would accept an email clarifying how modifier codes were processed, after supplying this to TRA, they inform me that they cannot accept emails from my medical aid. A week later and I am still waiting for their claims dpt to pull the recording to honor what was communicated and pay out my claims...there wasn't an issue with collecting my premiums, however when payment needs to be made, TRA looks for every reason to kick it out very disappointing

1 reply

Makro

25 months ago

'Less 4 more'???

I placed an order online a week ago for the 'more 4 less' special on beeno biscuits. Order was for 1kg @ 2 for R130. 800g was dispatched.when I queried it with the agent he informed me that I ordered the 800g. I went back online and repeated the order and sent him a screenshot. He then informed me that it was an error with the image. I checked yesterday and the item is still showing as a 1kg box...why are trying to give customers the run around makro?

1 reply

Absa Insurance Company Limited

26 months ago

Absa activate telematics device faulty

Its so disappointing that a person has to turn to social media as a complaints platform. I signed up with absa activate 3 months ago and have been struggling for the ame amount of time to get them to check the telematics device, even so far as logging a complaint. Now if anything happened to my vehicle in that time, I'm pretty sure Absa would push onus onto me.when is this going to be sorted??

1 reply

takealot.com

26 months ago

Do not buy mobile devices from takealot

I purchased a hisense cellphone for my child, 6 months later I tried to return the device. I was informed that takealot will not get involved with the return as the supplier holds the warranty. I had to make the arrangements myself to have the device fetched. It was returned stating that it was out of warranty(24 months was advertised when I purchased) and that the phone has scratches on it. I sent pics to takealot and they still refused to assist even though the phone does not have a single scratche. I would never buy any mobile device or appliance from them, they sell defective items!Pathetic service!

0 replies

Absa Insurance Company Limited

29 months ago

Wowed by fabulous service from Absa indirect staff!

A huge thank to Desiree Brown and especially Sibusiso Lubusi for all of your help with implementing my policy. Excellent service. Thank you once again

1 reply

Review Distribution

5 Star

5 (11.9%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

37 (88.1%)

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Reviews

Overcharging patients!

Poor customer service and lack of feedback

Do not sign up with absa activate, pathetic after sales service!

Poor claims process

Simple query, yet so hard to execute

Non payment of claim!

'Less 4 more'???

Absa activate telematics device faulty

Do not buy mobile devices from takealot

Wowed by fabulous service from Absa indirect staff!

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