Active since Dec 2012
24
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24 reviews4 months ago
Multiple Compliance Certificates Issued With Incorrect Address Details
In February 2024 I purchased a property, and Milton’s Matsemela were the conveyancing attorneys nominated to handle the transfer. As conveyancers, I expected the transfer process and all compliance documentation to be managed accurately and with proper attention to detail. Unfortunately, my experience was the opposite. Multiple compliance certificates were issued with incorrect address details, including either the wrong street name or the wrong street number. These errors appeared on several key documents, including the plumbing COC, gas certificate, occupational health and safety documentation, and the electrical test reports. For a conveyancing firm handling a property transfer, issuing multiple compliance certificates with incorrect property details is not a minor administrative mistake — it creates serious delays, undermines confidence in the documentation, and places the burden on the buyer to identify and correct errors that should never have been present in the first place. I raised these issues and requested corrected certificates. However, the process of obtaining corrected documentation took an unacceptably long time and required repeated follow-ups from my side. Based on my experience, I cannot recommend Milton’s Matsemela. If you are involved in a transfer where they are the nominated conveyancers, I strongly advise checking every document immediately and verifying the street name and number on every certificate before accepting anything as final.
0 replies
35 months ago
Poor service
Money was not given at an ATM when I withdrew it. Standard bank has been very unhelpful and non responsive. I complained previously on hello Peter. They said that they would be in contact. That was several weeks ago but they not yet contacted me. I want to re-enforce my complaint as they responded to my previous hellopeter post, claiming that they would contact me.
4 replies
35 months ago
Wrong display prices, in violation of consumer protection act
Consistently and almost without failure, every time I visit the Morningside branch, at least 1 item's display price scans through at a higher price. Last Wednesday, it was for cat pellets. Of course I complain and get the display price. I have complained about this numerous times both on hellopeter and in the branch, for several years! PnP responds on hellopeter that they would contact me, but they don't. I don't expect this to change, but it speaks to the brain drain evident in SA. Hanlon's razor: never attribute to malice what can be explained by stupidity.
1 reply
35 months ago
Wrong prices, repeatedly, for several years. Always check the advertised price.
The Morningside branch regularly has incorrect prices advertised. Without fail, every time I visit the Morningside branch, at least 1 item scans through at a higher price. This has been happening regularly for several years. I have even complained on hellopeter before about this very problem. So... PnP representative, please don't respond with the usual "take all complaints very seriously and have escalated blah blah blah". Actually do something constructive or... Consumer protection people is my next stop. I have evidence.
1 reply
35 months ago
Wrong prices advertised
I bought some multicolour pasta earlier this week at Spar, The Wedge, Joburg. It scanned through at about R10.00 more than advertised on the shelf. I complained, they went to check, and corrected their mistake. Only 2 stars because I think this happens far too often in many SA retailers.
0 replies
35 months ago
Faulty ATM, bad service.
I went to a a Standard Bank ATM in Benmore Shopping Centre because they support Union Pay, so I could withdraw money with my Chinese bank card. I have done this several times before, over several years. This time, however, the ATM failed to eject my cash withdrawal and attempted to reverse the transaction. Over 2 weeks later, the transaction has failed to reverse and my money has still not been returned to my Chinese bank. I have contacted Standard Bank about this, and even visited their Sandton branch. They have attempted to wipe their hands clean of the matter by claiming that I should contact my bank in China. Of course I have done so, and they tell me that I should contact Standard Bank. Standard Bank's ATM escalations people refuse to provide even a reference number since I am not a Standard Bank client. The problem happened because of their ATM! Where is my money Standard Bank?!? On the same day, another person had problems with the same ATMs, at the same time. This is clearly Standard Bank's fault for allowing their faulty ATMs to continue operating. I feel that Standard Bank should take responsibility for their misdeeds and return my funds immediately. It is not my fault that this happened - it is Standard Bank's fault.
2 replies
43 months ago
Useless bank - don't go with them.
At the time of writing, this problem has been going on for almost a month, with Tymebank having been alerted to it for over 2 weeks. Basically, my app stopped working when I started traveling, as such, I have been denied access to my money and Tymebank has be ABSOLUTELY USELESS in resolving it. On trying to sign into my app, I only receive an E0001 error. When trying to register for internet banking, I get a 401 error. On emailing Tymebank, they seldom reply (unless I make a post on HelloPeter). Most recently, they emailed me asking if my query had been resolved, despite them having done nothing. This my last attempt to reach out to them and find resolution before I approach the consumer protection people and submit a written bank instruction to close my Tymebank account. I might also accuse Tymebank of false marketing since they claim in their marketing that I can access my money ANYWHERE and at anytime. Clearly it is not accessible ANYWHERE. I want to give them one more chance to fix their mistake because I actually believe their banking product is innovative (but only on paper it seems)
10 replies
43 months ago
Good response
Credit where credit is due. I recently tried to transfer some money from ZAR to USD but it takes 2 days. I was concerned so looked on their website FAQs and responded that my query needed more info. A real person actually emailed me directly, provided more information, and responded again to my reply. In the SA context, this counts as going above and beyond! I wish that there was a way to reduce the 2 days waiting period.
0 replies
43 months ago
"Not cool" banking service.
I have recently complained on HelloPeter about TymeBank. This is a follow up complaint because, despite receiving an initial proactive and positive message in response, my problem remains entirely unresolved and any communication beyond the initial response has been "staggered" at best. On trying to login to my app (on Android 11), I receive an E0001 error. From my previous complaint, Tyme very bluntly told me to login to my internet banking, delink my device, and relink. On trying to activate my internet banking (on a chrome browser windows 10 laptop), a status code 401 is returned. As such, this issue remains entirely unresolved. I think it is completely unacceptable for TymeBank to deny a client access to their funds, and to fail to provide resolution after the client has repeatedly reached out on a services email address where Tyme claims to respond within 24 hours. This issue is now going in to week 2.
1 reply
44 months ago
Nonexistent responses.
Recently, my TymeBank APP stopped working, returning an E0001 error. TymeBank's WhatsApp AI is absolutely useless. I reached out twice by email. Both times, an automated response suggested that I could expect a real response within 24 hours. I have waited over 72 hours without a response. Unfortunately, calling them is not currently an option for me. I chose to leave a 1 start review because I believe that a bank failing to ensure that one of their client's has access to their money is of an immensely serious nature, worsened by their lack of response. Perhaps if they were not an online bank, or perhaps in another industry, I would consider this problem differently and leave a 2 start review. I hope that this feedback will achieve 2 things: First, get TymeBank to pull up their socks. Second, to make potential customers aware that they will struggle to be helped if something goes wrong.
7 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
1 (4.166666666666667%)
3 Star
1 (4.166666666666667%)
2 Star
4 (16.666666666666668%)
1 Star
17 (70.83333333333333%)