DV
Dawie H
Active since Jun 2016
18
Reviews
0
Industries
Reviews
18 reviews41 months ago
Vodacom Fibre System offline
I've been a loyal customer of Vodacom for a long time, and the service was always good. However, my fibre was down since Saturday evening, which makes it the 2 days since reporting. At first I was told that I must wait for an hour, as load shedding is most probably the cause. I did not have load shedding at home, the comment was made to a general situation. The lady was very helpful and said she will call me back at 21:30 (Saturday evening). This did not happen. So I called again and my line etc was reset, which did not work. I called again on Sunday morning, and the tests and reset was unsuccessful once again. The consultant told me that the internet box must be reset, but that it is going to take 24 hours, and then it may resolve the issue. While the consultants where very helpful, the system was off every time I called. My reference number is FR 230205-778538. I need this sort out asap please, as my income is influenced by it.
3 replies
46 months ago
Not able to phone FNB branch
I have been trying to phone any branch of FNB in East London. There's just no number on google search, except the call centre number. I have called the call centre number, they said they are not allowed to divulge the branch's number??? How on earth can I not phone a branch to speak to someone who referred me for an investment??? Please assist asap
2 replies
64 months ago
FNB Forex not reacting on an escalated case
Can the forex department please call me, they should have done so within the 48 hour turnaround time which expired Friday 12:00. The branch in Newton Park was extremely helpful, but they can only do as much as they can. FNB forex are costing me money. Unacceptable.
4 replies
66 months ago
Meshield sms message suspends membership while premium was paid
Not even worth one star. My premium was not paid and I did a manual payment. Two days later - after sending proof of payment - I received a sms stating that my membership was suspended. I called the call center on 8 January 2021 at 10:26. The call center agent, Yolanda Joka, was extremely helpful and explained why this happened. This poses a major risk, as in my mind I am not covered at that particular point due to the sms received. Therefore in case of an emergency my actions would differ from what would have been the case knowing that my membership is active. You are playing with people's lives! Errors or poor systems on your part can be a life and death situation. This is totally unacceptable. In the mean time I get no credit for an error on Medshield's part. I simply have to sit up with it and face the consequences of poor service, whilst still paying my premium. Those high payed individuals sit in their air conditioned offices and orders tea and coffee as they wish and the employees, like Yolanda, have to put up with their poor management. Why not have one of them in the call center for a month?
4 replies
66 months ago
FNB access to personal insurance portfolio
I have been called by a company called Okeef & Swart who sells funeral cover and apparently have been appointed by FNB as such. The lady that called me had access to my Momentum policy (or was aware of it). As a financial adviser myself, clients have to explicitly agree to disclosure of information to any licensed party and/or licensed third party in writing. I cannot recall that I have given FNB any such authority. Please contact me to provide proof of authorisation to my email.
1 reply
68 months ago
No connection Vodacom fibre
Vodacom fibre. I had very little outages since I purchased Vodacom fibre. Since Saturday 30 October 2020 this changed. When I call the support line an automatic message stated that there are outages across many areas, which I accepted. The situation deteriorated substantially since then, with no connection for most of yesterday; 4 November. This morning 5 November same story. On the 4th I called the support line and was told that there are no issues at Vodacom and was asked to look at my frogfoot connection box. Since this is situated in the roof I decided to leave it and take it up today again if the service is down. Bottom line, no connection! So, will I be billed less for the time I did not have any connection? Despite this the cost in loss of productivity cannot easily be replaced. I am giving you one more chance and then I'll move to Afrihost, my neighbor did not have any downtime.
3 replies
71 months ago
Vodacom Reduction of Line speed
Vodacom fibre: I received an email regarding a reduction of "promotional line speed". There is no mention of the actual speed in question and other details pertaining to my agreement, so first of all the info is limited and that is per se not good enough for me. I originally signed up for 10 mbps and this is what I received. As per email I am prompted to opt for the original line speed but have to pay more???? Just another "scam" to get more money from clients? Please mail me at my email address on record as preferred communication service. There is not even a reference number or account number in the email I received, so look it up from my details as supplied.
2 replies
76 months ago
Excellent service from Inkpro Port Elizabeth
I purchased an inkjet printer in July 2019 from Inkpro in Port Elizabeth. The printer started giving me some problems and I reported it to Inkpro who immediately assisted me. I received a new printer within 3 days. They were eager to help me from the outset. Gideon and his staff are well informed and can assist in the selection of printers, cctv products etc. Excellent service. Thank you. Dawie van Heerden
0 replies
77 months ago
DSTV SUCKS! Service suspended but payment was made
I paid my DSTV monthly subscription by EFT from my FNB account like any other month on Thursday 30 January 2020. I then received a sms on Saturday stating that my service will be suspended due to non payment. I called DSTV customer service and sent through the proof of payment by email as requested. On Sunday however my DSTV was disconnected, regardless of the fact that the call centre agent told me that the payment was loaded and the matter was resolved. Customer service reconnected my DSTV. On Tuesday 4 February 2020 I received another sms stating that my service will be suspended due to non payment. So I waited to see what was going to happen as the consultant I spoke to on Sunday assured me that it's not going to happen again. And then you won't believe what happened, my DSTV was disconnected today 5 February due to non payment. By now the amount of R904 grew to R1003. So I called again today and was told that there is an issue with FNB not paying DSTV! Utterly bull****! If this is the case however then DSTV should take up the matter with FNB and not disconnect my service, that is why I sent through the proof of payment. I did everything I was asked to do to proof to DSTV that I have paid but seemingly that is of no importance whatsoever! I haven't seen anything like this in my life! To pass the buck is not the way to do it, somewhere someone made a huge mistake and that cannot be attributed top anything else than DSTV's incompetence.
4 replies
78 months ago
Medshield call centre holding time
I am a generally quite a happy client of Medshield. I called this (Monday 20 Jan 2020) morning at approximately 08:48. As I type I am on hold for 34 minutes already. It's 09:22 now. How long do you expect me to hold Medshield? "All of our agents are busy" (High call volumes) is not an excuse. If so, back it with facts please. I had the same issue before, it was better than this time though. Sorry, I have to hang up now. Let's see if you come back to me. Regards Dawie
2 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)