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Prasa
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Prasa is facing widespread dissatisfaction from commuters across multiple regions including Cape Town, Johannesburg, and Germiston. A recurring theme is unreliable train schedules, with customers consistently mentioning long delays, overcrowded carriages, and sudden timetable changes that disrupt daily commutes. Riders frequently raise concerns about rude or inattentive staff, security personnel restricting access to empty carriages, and poor station maintenance including litter and unfinished contractor work. While some commuters appreciate the new trains and police presence, complaints about ignored emails and unresponsive management dominate the feedback.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Â
Review Distribution
1.5|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 10:33
City to City Bus issue
I booked City to City last year and Prasa said they will give me a voucher to use to substitute the bus issue I had that lasted 3months. Did I ever recieve that voucher?, No. When I called to get it I never received it and 3months passed by. My communication was with Mmaletsake, Mpho and Billy was even CC'd on those emails. Use their services at your own risk.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 10:33
City to City Bus issue
I booked City to City last year and Prasa said they will give me a voucher to use to substitute the bus issue I had that lasted 3months. Did I ever recieve that voucher?, No. When I called to get it I never received it and 3months passed by. My communication was with Mmaletsake, Mpho and Billy was even CC'd on those emails. Use their services at your own risk.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 14:43
Highly disappointed
Train from Cape town to Kraaifontein 16:18 for the past 3 weeks not we have a full train people standing for hour+ yet the are 4 carages that are empty which we are told by securities we cant go in. Old,pregnant people standing. The securities says they dont know wht but they were told not to allow us , if we qant to know we can just complain. Imagine in this competitive industry prasa is busy toying with clients.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 14:43
Highly disappointed
Train from Cape town to Kraaifontein 16:18 for the past 3 weeks not we have a full train people standing for hour+ yet the are 4 carages that are empty which we are told by securities we cant go in. Old,pregnant people standing. The securities says they dont know wht but they were told not to allow us , if we qant to know we can just complain. Imagine in this competitive industry prasa is busy toying with clients.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 12:32
Jobs that require money.
I app**** for some posts at prasa through an email and the response I got is shocking 😲 Here's what it says: Hello applicant We successfully received your application at Prasa (Passenger Rail Agency Of South Africa) we will review your application and respond back to you. If you're interested in this job opportunity, there's someone who's in charge of application selection. So if you are interested and you can manage to talk to him, you can tell me then I will give you his contact details so that you can talk with him. But he needs R1000 because you don't do an interview, he can assist your application to get this job opportunity without doing an interview and if you are interested I can give you his number but if you don't understand it you can wait for your application to be selected for an interview then you will do an interview. I am informing you because your surname it's like families thanks you! From: Lydia Tshabalala <[email protected]> Sent: Thursday, 05 March 2026 11:45 To: [email protected] <[email protected]> Subject: General Worker  Now my question is are we ever gonna get employed in south africa??
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 12:32
Jobs that require money.
I app**** for some posts at prasa through an email and the response I got is shocking 😲 Here's what it says: Hello applicant We successfully received your application at Prasa (Passenger Rail Agency Of South Africa) we will review your application and respond back to you. If you're interested in this job opportunity, there's someone who's in charge of application selection. So if you are interested and you can manage to talk to him, you can tell me then I will give you his contact details so that you can talk with him. But he needs R1000 because you don't do an interview, he can assist your application to get this job opportunity without doing an interview and if you are interested I can give you his number but if you don't understand it you can wait for your application to be selected for an interview then you will do an interview. I am informing you because your surname it's like families thanks you! From: Lydia Tshabalala <[email protected]> Sent: Thursday, 05 March 2026 11:45 To: [email protected] <[email protected]> Subject: General Worker  Now my question is are we ever gonna get employed in south africa??
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 09:58
Horrific treatment of Khayelitsha Train commuters in the Western Cape.
My name is Vela Huza and I have been using trains since the days of the old trains that has been recently replaced by the new ones. I am staying in Khayelitsha in the Western Cape hence I am using the Central line but something that I view as highly unacceptable is happening at the central line platforms. People are allowed to stand in numbers in front of the train doors before it opens just minutes before departure and you will see chaos when commuters push each other in order to get the first seat available. Why are the trains opened in time just like in other platforms for other commuters from various areas except Khayelitsha, I call it selective treatment of commuters and it has a racial feel in it. Please open all the trains then the first commuter gets the first seat, finish and klaar. They claim that people from Khayelitsha eat in the Trains, then get security guys to sort that out. Please.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 09:58
Horrific treatment of Khayelitsha Train commuters in the Western Cape.
My name is Vela Huza and I have been using trains since the days of the old trains that has been recently replaced by the new ones. I am staying in Khayelitsha in the Western Cape hence I am using the Central line but something that I view as highly unacceptable is happening at the central line platforms. People are allowed to stand in numbers in front of the train doors before it opens just minutes before departure and you will see chaos when commuters push each other in order to get the first seat available. Why are the trains opened in time just like in other platforms for other commuters from various areas except Khayelitsha, I call it selective treatment of commuters and it has a racial feel in it. Please open all the trains then the first commuter gets the first seat, finish and klaar. They claim that people from Khayelitsha eat in the Trains, then get security guys to sort that out. Please.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 09:02
PRASA'S FAILURE TO TRAIN TIMES/TIMES APP/KEEPING US SAFE FROM DIRT
PRASA TIMES APP CAPE TOWN: NOT EXISTING. I TRIED TO FIND TRAIN TIMES FOR SOUTHER SUBURBS. APP INDICATES NO TRAINS AVAILABLE. I LIVE NEXT TO THE RAILWAY LINE. TRAINS EXISTS. TRAIN TIMES. ALTHOUGH AT STATIONS THERE ARE TRAIN TIMES, BUT ALL TRAINS ARRIVES AT DIFFERENT TIMES. I AM A PENSIONER. IWALKED TO THE DIEP RIVER STATION. ARRIVED AT 10.25AM, BOUGHT A TICKET, CROSSED THE RAILWAY BRIDGE AND TRAIN ARRIVES AT 10.30AM . ORIGINAL TIME INDICATED WAS 11.40. IT LEFT WHILE I WAS ARRIVING ON THE OTHER SIDE. WHAT THE HECK IS GOING ON WITH PRASA SERVICES???? I LIVE IN BETWEEN DIEP RIVER AND HEATHFIELD STATION WHERE TWO LINES CROSS. VIGRANTS MESSED WITH ******* BAGS. FOR 2 WEEKS ******* HAS BEEN BLOWN AROUND. RATS ARE AROUND. I SEE OFFICIAL PEOPLE OCCASIONALLY WALKING AROUND BUT NO CLEAN UP. WE MUST LIVE WITH THE FILTH. I AM SO DISGUSTED WITH OUR SERVICES AS WELL AS MAINTENANCE. I LOVE USING THE TRAIN, BUT DOUBT IF I WILL IN FUTURE.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2026, 09:02
PRASA'S FAILURE TO TRAIN TIMES/TIMES APP/KEEPING US SAFE FROM DIRT
PRASA TIMES APP CAPE TOWN: NOT EXISTING. I TRIED TO FIND TRAIN TIMES FOR SOUTHER SUBURBS. APP INDICATES NO TRAINS AVAILABLE. I LIVE NEXT TO THE RAILWAY LINE. TRAINS EXISTS. TRAIN TIMES. ALTHOUGH AT STATIONS THERE ARE TRAIN TIMES, BUT ALL TRAINS ARRIVES AT DIFFERENT TIMES. I AM A PENSIONER. IWALKED TO THE DIEP RIVER STATION. ARRIVED AT 10.25AM, BOUGHT A TICKET, CROSSED THE RAILWAY BRIDGE AND TRAIN ARRIVES AT 10.30AM . ORIGINAL TIME INDICATED WAS 11.40. IT LEFT WHILE I WAS ARRIVING ON THE OTHER SIDE. WHAT THE HECK IS GOING ON WITH PRASA SERVICES???? I LIVE IN BETWEEN DIEP RIVER AND HEATHFIELD STATION WHERE TWO LINES CROSS. VIGRANTS MESSED WITH ******* BAGS. FOR 2 WEEKS ******* HAS BEEN BLOWN AROUND. RATS ARE AROUND. I SEE OFFICIAL PEOPLE OCCASIONALLY WALKING AROUND BUT NO CLEAN UP. WE MUST LIVE WITH THE FILTH. I AM SO DISGUSTED WITH OUR SERVICES AS WELL AS MAINTENANCE. I LOVE USING THE TRAIN, BUT DOUBT IF I WILL IN FUTURE.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 18:36
We as computers from Germiston to Joburg we suffer a lot due to the motion of the train operations and the ad attitude from security ladies at park station their treatment is is very bad one day we going to beat them going back to train operators the trai
Very very very poorest service from the train from Germiston to Joburg
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 18:36
We as computers from Germiston to Joburg we suffer a lot due to the motion of the train operations and the ad attitude from security ladies at park station their treatment is is very bad one day we going to beat them going back to train operators the trai
Very very very poorest service from the train from Germiston to Joburg
0
Replies (0)A