Highly disappointed

Train from Cape town to Kraaifontein 16:18 for the past 3 weeks not we have a full train people standing for hour+ yet the are 4 carages that are empty which we are told by securities we cant go in. Old,pregnant people standing. The securities says they dont know wht but they were told not to allow us , if we qant to know we can just complain. Imagine in this competitive industry prasa is busy toying with clients.