PPS

Based on recent customer reviews, PPS receives strong praise for individual consultants who deliver empathetic, knowledgeable support, alongside serious frustrations around claims delays, unresponsive communication, and policy administration errors. Members repeatedly name specific agents like Siphe, Lerato, Banele, and Martha as standouts, while short-term insurance claims and investment withdrawals attract sharp criticism for slow turnaround and poor accountability.

PPS's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (4.0) is PPS's clearest strength. Members repeatedly name specific consultants like Siphe Mthiyane, Lerato Masemola, Banele, Martha Chambale, Tumelo Motau, and Kerry Cass, describing them as professional, empathetic, knowledgeable, and willing to go the extra mile.

The most common complaint about PPS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication (2.5) is a recurring pain point. Customers describe ignored emails, no callbacks despite promises, inconsistent answers from different consultants, and weeks of silence on escalated complaints, particularly around investments and short-term insurance queries.

PPS scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4); their weakest is Claims Handling (2.3). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →

PPS has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 182 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 22 min. Hellopeter has tracked PPS across 654 total reviews. How is the TrustIndex calculated? →