Poor customer service
Unclaimed Business
|1.3|26 Reviews (last 12 months)|This business does not respond to reviews
Poor customer service
Unclaimed Business
|1.3
26 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.3|26 Reviews
Jul '25 - Jun '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2026, 06:43
MTN bad service
I had an interaction with an Agent called Amahle Ngubane, what a horrible customer service, she couldn’t even losten to my query let alone resolve it! I needed an understanding of how my credit of R300 was used up after deduction of extra air time borrowings , till now i don’t the answer, i feel i was over charged by MTN billing system. Is there anyone to assist better!
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2026, 06:43
MTN bad service
I had an interaction with an Agent called Amahle Ngubane, what a horrible customer service, she couldn’t even losten to my query let alone resolve it! I needed an understanding of how my credit of R300 was used up after deduction of extra air time borrowings , till now i don’t the answer, i feel i was over charged by MTN billing system. Is there anyone to assist better!
0
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 10:16
No Connectivity
I haven't had connectivity in 3 days and reached out to custimer service via whatsapp, they could not help and in the end they advised that a solution can only be provided in the next 4 days mind you I'm working from home, meaning i have to spend more money buying data, its totally unaccpetable!
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 10:16
No Connectivity
I haven't had connectivity in 3 days and reached out to custimer service via whatsapp, they could not help and in the end they advised that a solution can only be provided in the next 4 days mind you I'm working from home, meaning i have to spend more money buying data, its totally unaccpetable!
0
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 16:43
RAIN is a **** and their call centre agents dont know what they are doing
I called Rain to upgrade my current homeplan package which i had with them since 2021 and the call centre agent said i would only pay R15 difference for the new HomeOne plan, i asked if they wanted the old router and the agent said i can keep it but they will cancel the old plan and upgrade me to the one. Then in March i was billed for the old plan which i hadnt used and the new plan when i disputed they said the billing is correct, i stopped using the new one as well in March and told them to cancel everything and come and collect their routers. Now when i check my profile there's a payment due on the 25th April but i cancelled last month and the routers were collected...what am i being billed for?
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 16:43
RAIN is a **** and their call centre agents dont know what they are doing
I called Rain to upgrade my current homeplan package which i had with them since 2021 and the call centre agent said i would only pay R15 difference for the new HomeOne plan, i asked if they wanted the old router and the agent said i can keep it but they will cancel the old plan and upgrade me to the one. Then in March i was billed for the old plan which i hadnt used and the new plan when i disputed they said the billing is correct, i stopped using the new one as well in March and told them to cancel everything and come and collect their routers. Now when i check my profile there's a payment due on the 25th April but i cancelled last month and the routers were collected...what am i being billed for?
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 09:37
Bonitas poor service costing me money.
Good day I called in on the 12/02/2026 to do the authorizations, they confirmed all is in order and even waived the co-payment. I see I owe: Dr Naicker R12 685.26 Dr Kushal R8 090.90 I asked her at the end is there anything I should be warned about, she mentioned one to two things like prosthetics and something else, but nothing about what I would need to pay to the hospital or the doctors which are not part of the Bonitas panel/scheme. There has to be an obligation from Bonitas to make clients aware of co-payments, or other possible payments which they do not cover, especially on a recorded line where I clearly asked her if there is anything I should be warned about. Where will I find R20 776.16 to pay the above 2 mentioned parties when nothing was disclosed to me which should have clearly been disclosed to me. I also spoke to Mohammed (BONITAS) from Client services JHB, and he confirmed that it should’ve been confirmed on the recorded line as well as on email, I was not advised that the Doctors and hospital are not part of the Bonitas Medical scheme panel and charges over and above the scheme rate when I called in to do authorisations. I do think this case if worthy of being taken to the ombud if no resolution is found. Please pull the recording to confirm if this was discussed on the call recording. I spoke to a lady by the name of Shinaaz in CPT, I asked her to log a complaint for me regarding a query, 2 weeks later, no feedback. I got a call from a lady named Bronwyn if I’m correct, I think she was in management, she tried to explain the document sent as well, however I disputed based on the facts noted above. She said she’ll call me back, 2 weeks later no feedback. Can you please get your stuff in order, either pay or reject, so I can take this request to the OMBUD as I strongly feel this was negligence on your advisor side! I have all the calls and communication with Bonitas. Most importantly all calls which they cannot seem to find. Medical aid number: 47500637802
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 09:37
Bonitas poor service costing me money.
Good day I called in on the 12/02/2026 to do the authorizations, they confirmed all is in order and even waived the co-payment. I see I owe: Dr Naicker R12 685.26 Dr Kushal R8 090.90 I asked her at the end is there anything I should be warned about, she mentioned one to two things like prosthetics and something else, but nothing about what I would need to pay to the hospital or the doctors which are not part of the Bonitas panel/scheme. There has to be an obligation from Bonitas to make clients aware of co-payments, or other possible payments which they do not cover, especially on a recorded line where I clearly asked her if there is anything I should be warned about. Where will I find R20 776.16 to pay the above 2 mentioned parties when nothing was disclosed to me which should have clearly been disclosed to me. I also spoke to Mohammed (BONITAS) from Client services JHB, and he confirmed that it should’ve been confirmed on the recorded line as well as on email, I was not advised that the Doctors and hospital are not part of the Bonitas Medical scheme panel and charges over and above the scheme rate when I called in to do authorisations. I do think this case if worthy of being taken to the ombud if no resolution is found. Please pull the recording to confirm if this was discussed on the call recording. I spoke to a lady by the name of Shinaaz in CPT, I asked her to log a complaint for me regarding a query, 2 weeks later, no feedback. I got a call from a lady named Bronwyn if I’m correct, I think she was in management, she tried to explain the document sent as well, however I disputed based on the facts noted above. She said she’ll call me back, 2 weeks later no feedback. Can you please get your stuff in order, either pay or reject, so I can take this request to the OMBUD as I strongly feel this was negligence on your advisor side! I have all the calls and communication with Bonitas. Most importantly all calls which they cannot seem to find. Medical aid number: 47500637802
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 15:14
Poor customer service
If there was a zero rating , I was going to select it. Worse and poor customer service. You let Mondo call people on your behalf and when there is a complaint, you don't step up and assist, I have sent numerous emails and will call your call centre and hold for 20 minutes then call will drop. Like I said before come and take this router and stop debiting my account cause I don't have Internet
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 15:14
Poor customer service
If there was a zero rating , I was going to select it. Worse and poor customer service. You let Mondo call people on your behalf and when there is a complaint, you don't step up and assist, I have sent numerous emails and will call your call centre and hold for 20 minutes then call will drop. Like I said before come and take this router and stop debiting my account cause I don't have Internet
0
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 09:18
Shocking service
It is unacceptable that management has an unwillingness to bridge the purchase price of a car that has sound engine and new tyres amd a resent full service. Imagine sitting with a purchase of your car while someone eats puts the finger in their mouth etc. Brillantbsales assistance and was ready to buy.....but be aware of inferior service there after in Lansdowne, what a disgrace.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 09:18
Shocking service
It is unacceptable that management has an unwillingness to bridge the purchase price of a car that has sound engine and new tyres amd a resent full service. Imagine sitting with a purchase of your car while someone eats puts the finger in their mouth etc. Brillantbsales assistance and was ready to buy.....but be aware of inferior service there after in Lansdowne, what a disgrace.
0
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2026, 15:29
Contact dispute and cancellation
I had contract with vodacom n ended on November when I call for cancelation they don't wanna help instead want me to pay for service that I am not receiving and also don't want..
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