Brigitte S

RAIN is a **** and their call centre agents dont know what they are doing

I called Rain to upgrade my current homeplan package which i had with them since 2021 and the call centre agent said i would only pay R15 difference for the new HomeOne plan, i asked if they wanted the old router and the agent said i can keep it but they will cancel the old plan and upgrade me to the one. Then in March i was billed for the old plan which i hadnt used and the new plan when i disputed they said the billing is correct, i stopped using the new one as well in March and told them to cancel everything and come and collect their routers. Now when i check my profile there's a payment due on the 25th April but i cancelled last month and the routers were collected...what am i being billed for?