Plumblink Lekkerwater road, BAD SERVICE!!!

Plumblink down Lekkerwater road in the South Peninsula has bad service. My almost 90 year old granny asked me to take her there. We walked in, someone was busy on the register, another person busy on his laptop. No one on the floor to assist her. We walked around in circles and eventually she just walked up to the guy with the laptop and then only did he ask if he can help. She explained what she needed and he just said yes he know what she is talking about but very confused. That is when I stepped in and said you don't know what my granny is looking for because she never mentioned what it is because I am confused too. He then admitted he is also now confused. None the less, I sent him an email as he requested with pictures attached to show what my granny is looking for. Almost 24 hours later, no reply or acknowledgement to my email.