NOT TREATED FAIRLY AT ALL

Their Reference 12616 Imagine, just imagine wanting to spend your money in a shop-yes, your own money. Going onto the branch after reviewing the plumb link website, finding the item then going to a branch to purchase the item Betta Tugela drop in bath with handles white 1500x700.-with handles-with handles-with handles.

Then imagine when asking if the shop has the item and receiving really poor service and a don't care attitude from-let's call her Dumisile Mhlongo-and fast forward another gentleman assists to confirm they have the item(He calls to confirm with their Redhill branch that they have the actual item in stock) - restoring my belief in good service and etiquette and I am told however it needs to be picked up at the Redhill/Glen Anil Branch. Now the item I showed Dumisile was R1550 advertised on their website. Now imagine Dumisile telling me she will give me a discount of R150. Again, guess what I am thinking, perhaps we started on the wrong foot but she is now trying to correct her bad behavior.

So, I pay for my item - less R150 discount - and prepare to collect it the following day feeling not so frustrated as I just received a 10% discount.

Upon collection the following morning -and this is where the fun and games start -Upon collection, I review the item prior to taking delivery and guess what to my surprise it's the wrong item and what's worse the item captured was actually lower than the price of my advertised produce which meant I didn't really receive a discount of 10% This was incredibly dishonest and really not good business practice. The names of the item i received vs the item I wanted actually have a similar name and I did not see the incorrect product on the invoice. This not only goes against good business practices but is also against the Customer protection Act and treating your clients fairly which Plumb link Overport and Dumisile clearly dent give a dam about