From 10-Year Regular to Never Again: ******* Card Policies & Zero Loyalty

I have been a loyal supporter of Pizza Perfect Equestria for almost a decade, ordering from them 1 to 3 times every single week. Since its inception, my go-to has always been their foldover — it’s a quick, cheap, R36 meal that offered great value. Today, that decade of customer loyalty meant absolutely nothing. When I went to pay for my R36 order, I was flatly told that they "don't allow card swipes for under R50."

To force a customer to buy more items just to meet an arbitrary, self-imposed limit is incredibly cheap. More importantly, this practice is entirely *******. Under the Consumer Protection Act and the regulations set by the Payments Association of South Africa (PASA), merchants are strictly prohibited from imposing minimum card spend amounts or penalising customers for paying digitally. Bank transaction fees are a standard cost of doing business, not an excuse to ****** an extra R14 out of a regular customer.

It is pathetic that a business would rather lose a 10-year, multi-visit-a-week customer over a card transaction fee on a R36 foldover. If you don't carry cash, don't bother coming here—they’d rather break merchant rules and alienate their regulars than process a legal card payment.

Unacceptable service. I won't be back.