Phakama Funeral Services - Delay in claim funeral payment

My claim was submitted on Tuesday, 31 March 2026 at Phakama Funeral Service. Upon arrival, I was instructed to make copies satisfied and bring along original documents, which I did. When I returned, their consultant took pictures of my documents using a mobile phone instead of properly processing the copies. I questioned this at the time, as it did not seem appropriate, and I was assured that everything was in order. However, on Thursday, I was contacted and told that the copies were not acceptable because they were not back-to-back. This is unacceptable, as I had already confirmed with your consultant that everything was correct before leaving your office. Despite this inconvenience, I still comp**** and resubmitted the required documents. Now, after following up again today, I am being told that they are not sure if my claim will be paid because the deceased was “allegedly” registered in November and falls within a 6-month waiting period. This information is incorrect. According to my records, the deceased was registered in December 2024. The handling of this matter has been unprofessional, inconsistent, and extremely distressing, especially considering the emotional and financial strain my family is under after losing a loved one. It is unacceptable that I am being given conflicting information at every stage of this process.