PF
Phakama Funeral
Claimed Business
PF
AI Review Summary
Based on recent customer reviews, Phakama Funeral receives polarised feedback shaped largely by claims handling and policy administration during emotionally sensitive moments. Customers consistently mention frustration with delayed claim processing, unallocated payments, and difficulty cancelling policies or securing refunds. A recurring theme involves conflicting information from consultants and concerns around waiting period disputes. On the positive side, reviewers acknowledge responsive follow-up communication from the Phakama team, with engagement offered through email and call-back channels. However, distress around bereavement handling and pricing transparency remains a notable concern in the feedback.
Performance(last 12 months):
Trustindex Rating
3.6TrustIndex
3.6
Review Distribution
3|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 17:53
Feedback to Hillary
Dear Hillary Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns. The Phakama team has reviewed the matter and has already reached out to you directly with further information. We appreciate your patience and remain committed to improving our service. Please feel free to contact us if you need any additional assistance.
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 17:53
Feedback to Hillary
Dear Hillary Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns. The Phakama team has reviewed the matter and has already reached out to you directly with further information. We appreciate your patience and remain committed to improving our service. Please feel free to contact us if you need any additional assistance.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 20:32
Phakama Funeral Services - Delay in claim funeral payment
My claim was submitted on Tuesday, 31 March 2026 at Phakama Funeral Service. Upon arrival, I was instructed to make copies satisfied and bring along original documents, which I did. When I returned, their consultant took pictures of my documents using a mobile phone instead of properly processing the copies. I questioned this at the time, as it did not seem appropriate, and I was assured that everything was in order. However, on Thursday, I was contacted and told that the copies were not acceptable because they were not back-to-back. This is unacceptable, as I had already confirmed with your consultant that everything was correct before leaving your office. Despite this inconvenience, I still comp**** and resubmitted the required documents. Now, after following up again today, I am being told that they are not sure if my claim will be paid because the deceased was “allegedly” registered in November and falls within a 6-month waiting period. This information is incorrect. According to my records, the deceased was registered in December 2024. The handling of this matter has been unprofessional, inconsistent, and extremely distressing, especially considering the emotional and financial strain my family is under after losing a loved one. It is unacceptable that I am being given conflicting information at every stage of this process.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 20:32
Phakama Funeral Services - Delay in claim funeral payment
My claim was submitted on Tuesday, 31 March 2026 at Phakama Funeral Service. Upon arrival, I was instructed to make copies satisfied and bring along original documents, which I did. When I returned, their consultant took pictures of my documents using a mobile phone instead of properly processing the copies. I questioned this at the time, as it did not seem appropriate, and I was assured that everything was in order. However, on Thursday, I was contacted and told that the copies were not acceptable because they were not back-to-back. This is unacceptable, as I had already confirmed with your consultant that everything was correct before leaving your office. Despite this inconvenience, I still comp**** and resubmitted the required documents. Now, after following up again today, I am being told that they are not sure if my claim will be paid because the deceased was “allegedly” registered in November and falls within a 6-month waiting period. This information is incorrect. According to my records, the deceased was registered in December 2024. The handling of this matter has been unprofessional, inconsistent, and extremely distressing, especially considering the emotional and financial strain my family is under after losing a loved one. It is unacceptable that I am being given conflicting information at every stage of this process.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 14:21
Feedback to Yaya L
Dear Yaya L, Our sincere apologies for any inconvenience caused. Please contact us for assistance with locating and cancelling your policies. Provide your policy number or ID number. Our contact details are available on our website. Alternatively, please call us and we will call you right back. We will be happy to assist you. Phakama Team
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 14:21
Feedback to Yaya L
Dear Yaya L, Our sincere apologies for any inconvenience caused. Please contact us for assistance with locating and cancelling your policies. Provide your policy number or ID number. Our contact details are available on our website. Alternatively, please call us and we will call you right back. We will be happy to assist you. Phakama Team
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 13:17
Feedback to Nick F regarding his query
Dear Nick, Thank you for reaching out and giving us the opportunity to assist with your email query regarding the amendment to your policy. We also appreciate you taking our call to confirm that you received our communication. We’re glad that the matter has now been fully resolved. Should you need any further assistance, please feel free to contact us using the details available in your e-mail communication. Kind Regards, Phakama Team
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 13:17
Feedback to Nick F regarding his query
Dear Nick, Thank you for reaching out and giving us the opportunity to assist with your email query regarding the amendment to your policy. We also appreciate you taking our call to confirm that you received our communication. We’re glad that the matter has now been fully resolved. Should you need any further assistance, please feel free to contact us using the details available in your e-mail communication. Kind Regards, Phakama Team
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:02
Bad Service
1907 entered in n funeral.policy contract with Safrican.Sent them.many e mails and whattsup to response to a quiry we have.They could not find my policy number or ID dispyte that they still deduct by debit order every month up to 2026.The.only answer we get is refer to Phakams.E mails and requests to Phakam also go unanswered and u only get a ref number.Both these companies are useless inefficient and incompetant.Would suggest that if anyone wants a funeral.policy go to Afbob.Pse refrain from using Safrcan.and Phakama
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:02
Bad Service
1907 entered in n funeral.policy contract with Safrican.Sent them.many e mails and whattsup to response to a quiry we have.They could not find my policy number or ID dispyte that they still deduct by debit order every month up to 2026.The.only answer we get is refer to Phakams.E mails and requests to Phakam also go unanswered and u only get a ref number.Both these companies are useless inefficient and incompetant.Would suggest that if anyone wants a funeral.policy go to Afbob.Pse refrain from using Safrcan.and Phakama
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 09:32
Response from Phakama Administration Services to Kabelo
Good day Kabelo, Thank you for bringing this matter to our attention. We are concerned to hear about your experience and would very much like the opportunity to assist you and fully investigate the refunds you are referring to. Unfortunately, based on the information provided here, we are unable to locate your details on our system. In order for us to access your policies and properly assess the cancellation dates, deductions, and any potential refunds, we kindly request that you provide us with either your policy number or your ID number. Please contact Phakama directly with these details, and include a contact number, so that one of our administrators can call you back as a matter of urgency. We are committed to reviewing your matter fairly and providing you with clear feedback once we are able to trace your records. We look forward to assisting you and resolving this matter. Kind regards, Phakama Team
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 09:32
Response from Phakama Administration Services to Kabelo
Good day Kabelo, Thank you for bringing this matter to our attention. We are concerned to hear about your experience and would very much like the opportunity to assist you and fully investigate the refunds you are referring to. Unfortunately, based on the information provided here, we are unable to locate your details on our system. In order for us to access your policies and properly assess the cancellation dates, deductions, and any potential refunds, we kindly request that you provide us with either your policy number or your ID number. Please contact Phakama directly with these details, and include a contact number, so that one of our administrators can call you back as a matter of urgency. We are committed to reviewing your matter fairly and providing you with clear feedback once we are able to trace your records. We look forward to assisting you and resolving this matter. Kind regards, Phakama Team
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Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 09:48
Refund
Good day, I had 3 policies with discovery , payment was done through stop order and in March policies were cancelled but money was still been taken when I sent a email to phakama was told to send my payslips which I can’t provide us I was suspended and couldn’t access my emails but through this suspension I was paid and my policy received premium . Now iam told can’t get my refund . If not sorted will find ourselves with the ombudsman
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Anonymous
1 reviews | Active since Jan 2020
8 Jan 2026, 09:48
Refund
Good day, I had 3 policies with discovery , payment was done through stop order and in March policies were cancelled but money was still been taken when I sent a email to phakama was told to send my payslips which I can’t provide us I was suspended and couldn’t access my emails but through this suspension I was paid and my policy received premium . Now iam told can’t get my refund . If not sorted will find ourselves with the ombudsman
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Anonymous
1 reviews | Active since Jan 2020
31 Dec 2025, 12:04
Feedback to Lilian T
Dear Lilian T, Thank you for raising your concerns. We are sorry to hear about the frustration and inconvenience this matter has caused you, and we would genuinely like the opportunity to investigate it fully and resolve it as a matter of urgency. At this stage, we are unfortunately unable to locate your policy on our system based on the information provided in the complaint. In order for us to verify the cancellation, review the deductions, and confirm the status of the refund you are referring to, we kindly request that you provide us with your policy number or your contact details. You may do so via any of the following channels: • Email your policy number or query to [email protected], or • Send your contact number to [email protected], and we will contact you directly, or • Call us on (012) 348 8310, and we will gladly arrange a call-back. Once we are able to identify your policy, we will review the cancellation confirmation, payment history, and refund status in detail and provide you with clear written feedback. We appreciate you bringing this to our attention and assure you that we take complaints of this nature seriously. We look forward to assisting you and resolving this matter as soon as possible. Kind regards, Phakama Team
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
31 Dec 2025, 12:04
Feedback to Lilian T
Dear Lilian T, Thank you for raising your concerns. We are sorry to hear about the frustration and inconvenience this matter has caused you, and we would genuinely like the opportunity to investigate it fully and resolve it as a matter of urgency. At this stage, we are unfortunately unable to locate your policy on our system based on the information provided in the complaint. In order for us to verify the cancellation, review the deductions, and confirm the status of the refund you are referring to, we kindly request that you provide us with your policy number or your contact details. You may do so via any of the following channels: • Email your policy number or query to [email protected], or • Send your contact number to [email protected], and we will contact you directly, or • Call us on (012) 348 8310, and we will gladly arrange a call-back. Once we are able to identify your policy, we will review the cancellation confirmation, payment history, and refund status in detail and provide you with clear written feedback. We appreciate you bringing this to our attention and assure you that we take complaints of this nature seriously. We look forward to assisting you and resolving this matter as soon as possible. Kind regards, Phakama Team
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