P
Perfumology
Verified Business
P
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Perfumology delivers strong fragrance quality and value when orders are fulfilled, with many customers praising scent longevity and authenticity. However, a significant pattern of unfulfilled orders, unresponsive support channels, and unresolved refund disputes is damaging customer trust and overshadowing the product strengths the brand is known for.
TrustIndex
6.1
Ranking
#5
in Beauty & Personal Care
NPS Score
15
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Perfumology delivers strong fragrance quality and value when orders are fulfilled, with many customers praising scent longevity and authenticity. However, a significant pattern of unfulfilled orders, unresponsive support channels, and unresolved refund disputes is damaging customer trust and overshadowing the product strengths the brand is known for.
Perfumology's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Treatment Results. Customers consistently praise the authenticity of the inspired fragrances, long lasting scents, quality of bottles, and value for money. Many reviewers note scents lasting all day and matching original luxury brand fragrances closely, driving repeat purchases.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I just received my colognes and I’m honestly over satisfied. The scents are next level. Every time I wear them, people always ask me what fragrance I have on. This was definitely worth it, its my second time buying from you guys and I’m extremely happy with my collection.
1 reviews | Active since Jan 2020
I just received my colognes and I’m honestly over satisfied. The scents are next level. Every time I wear them, people always ask me what fragrance I have on. This was definitely worth it, its my second time buying from you guys and I’m extremely happy with my collection.
1 reviews | Active since Jan 2020
Perfumology completely changed how I think about perfume. The scents actually evolve on your skin instead of fading into generic "floral + vanilla" after 10 minutes. I tried their amber oud blend and got compliments all evening it's warm, a bit smoky, and feels unique without being overpowering. What I love most is the quality lasts 6+ hours and the projection is close and personal, not like you're wearing a cloud of it. Feels like they focus on mood and craftsmanship, not copying designer scents. If you want something that smells personal and gets people asking "what is that?", give them a try. Just start light if you usually wear fresh/ aquatic scents.
1 reviews | Active since Jan 2020
Perfumology completely changed how I think about perfume. The scents actually evolve on your skin instead of fading into generic "floral + vanilla" after 10 minutes. I tried their amber oud blend and got compliments all evening it's warm, a bit smoky, and feels unique without being overpowering. What I love most is the quality lasts 6+ hours and the projection is close and personal, not like you're wearing a cloud of it. Feels like they focus on mood and craftsmanship, not copying designer scents. If you want something that smells personal and gets people asking "what is that?", give them a try. Just start light if you usually wear fresh/ aquatic scents.
1 reviews | Active since Jan 2020
By far one of my worst experience with an online perfume company . Orders take close to a month to arrive, no communication , the do not respond to follow up emails or pick up calls . I ordered my perfumes for 3 weeks before mothers day and they still had not arrived my mother's day Absolutly horrible .
1 reviews | Active since Jan 2020
By far one of my worst experience with an online perfume company . Orders take close to a month to arrive, no communication , the do not respond to follow up emails or pick up calls . I ordered my perfumes for 3 weeks before mothers day and they still had not arrived my mother's day Absolutly horrible .
1 reviews | Active since Jan 2020
⭐⭐⭐⭐⭐ Outstanding Customer Service & Quality Products I recently received my replacement Tom Ford Black Orchid fragrance from Perfumology after experiencing an issue with the initial Burberry Goddess fragrance, which unfortunately appeared not to have been factory mixed correctly. I must commend the incredible professionalism, efficiency, and customer care shown by the Perfumology team throughout the process. They handled the matter with such care and urgency, making the replacement process completely smooth and stress-free. The Tom Ford Black Orchid arrived beautifully packaged, authentic, and absolutely exquisite. The scent is rich, luxurious, long-lasting, and everything one would expect from a premium fragrance. What truly stood out for me was the exceptional customer service and commitment to customer satisfaction. It is rare to find a company that handles concerns with such integrity and professionalism. Thank you, Perfumology, for turning the experience into such a positive one. I highly recommend your store to anyone looking for authentic luxury fragrances and outstanding service.
1 reviews | Active since Jan 2020
⭐⭐⭐⭐⭐ Outstanding Customer Service & Quality Products I recently received my replacement Tom Ford Black Orchid fragrance from Perfumology after experiencing an issue with the initial Burberry Goddess fragrance, which unfortunately appeared not to have been factory mixed correctly. I must commend the incredible professionalism, efficiency, and customer care shown by the Perfumology team throughout the process. They handled the matter with such care and urgency, making the replacement process completely smooth and stress-free. The Tom Ford Black Orchid arrived beautifully packaged, authentic, and absolutely exquisite. The scent is rich, luxurious, long-lasting, and everything one would expect from a premium fragrance. What truly stood out for me was the exceptional customer service and commitment to customer satisfaction. It is rare to find a company that handles concerns with such integrity and professionalism. Thank you, Perfumology, for turning the experience into such a positive one. I highly recommend your store to anyone looking for authentic luxury fragrances and outstanding service.
1 reviews | Active since Jan 2020
Very bad service and support. Poor communication, company is unavailable on the contract number provided. Whatsapp communication is poor as well, no feedback on questions. Very disappointed in the service from this provider.
1 reviews | Active since Jan 2020
Very bad service and support. Poor communication, company is unavailable on the contract number provided. Whatsapp communication is poor as well, no feedback on questions. Very disappointed in the service from this provider.
The most common complaint about Perfumology, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service, Staff & Experience (3.0). Service experiences are polarised. When staff like Josh and Ricky engage, customers feel valued, but many describe being made to feel illiterate, ignored on social media, or harassed into following up repeatedly to receive basic assistance with their orders.
Perfumology scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.5. Their strongest theme is Treatment Quality (3.8); their weakest is Communication (1.9). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.3). How is the AI Score calculated? →
Perfumology has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. Hellopeter has tracked Perfumology across 97 total reviews. How is the TrustIndex calculated? →