Horrible and unprofessional service

Good day,

I hope you are well.

I would like to formally raise a complaint regarding the service I received at Peermed Germiston on the 15th and 16th of April.

On the 15th April, I visited the facility due to pain on my left side and was referred to the doctor. I waited approximately 45 minutes to an hour before being attended to. Blood tests were done, and I was asked to return the following day for the results.

On the 16th April, I returned as instructed. Unfortunately, the service I received today has been very poor and disappointing. I have been waiting for over an hour just to receive my results, while patients who arrived after me have been attended to.

What makes this situation even more concerning is that I am accompanied by my wife, who is 8 months and 2 weeks pregnant. The long waiting time and lack of prioritisation are both frustrating and unacceptable under the circumstances.

We pay a significant amount for these services, and the least we expect is professionalism, efficiency, and fair treatment. It is extremely disappointing that every visit seems to involve having to struggle to receive proper service.

I would also like to specifically raise a concern regarding the conduct of one of the receptionists (an Indian gentleman). His approach to dealing with patients is not professional, and he would benefit from further training in customer service and patient care.

I kindly request that this matter be addressed urgently, and that steps be taken to improve the level of service at your facility.

Thank you for your attention to this matter.

My details are as follows

Dan Tshepo Chabalala ***