VV
Vamst V
1 reviews | Active since Apr 2026
15 Apr 2026, 12:41
PayStack keeps reopening the same dispute – Protecting a ****mer – Merchant ID ***
I am a South African merchant (Vamst Spa Equipment).
A customer (Travis Green) paid R32,000 for equipment. I delivered the goods. He signed a waybill. He confirmed receipt on WhatsApp. He later emailed me confirming delivery.
He filed a false chargeback claiming non-delivery. I won — the dispute was declined.
But PayStack keeps reopening the same dispute. They have done this multiple times now. Each time I provide proof, they ask for something else.
Now they want me to get the customer on a phone call. That is not my job.
My account has been disabled for weeks. My payout of R30,858 is frozen.
I have provided:
· Signed waybill · WhatsApp confirmation · Email confirmation from the customer · Invoice · Supplier invoice · Proof of payment to supplier
PayStack is protecting a ****mer instead of protecting me.
Merchant ID: ***
Please help me get my account reactivated and my payout released
Helpful (0)
Replies (2)0
Replies (2)VV
Vamst V's updateReviewer Update
17 Apr 2026, 19:20PayStack has now refunded the customer R32,000. They closed the case. They ignored all my evidence – signed waybill, customer confirmation, 3DS authentication, bank proof, and screenshots of ******** conversations.
My account is still disabled. My payout of R30,858 is lost.
PayStack has still not rep**** to this review. They are protecting a ********.
Merchant ID: ***
My account is still disabled. My payout of R30,858 is lost.
PayStack has still not rep**** to this review. They are protecting a ********.
Merchant ID: ***
VV
Vamst V's update17 Apr 2026, 19:20
Reviewer Update
PayStack has now refunded the customer R32,000. They closed the case. They ignored all my evidence – signed waybill, customer confirmation, 3DS authentication, bank proof, and screenshots of ******** conversations.
My account is still disabled. My payout of R30,858 is lost.
PayStack has still not rep**** to this review. They are protecting a ********.
Merchant ID: ***
My account is still disabled. My payout of R30,858 is lost.
PayStack has still not rep**** to this review. They are protecting a ********.
Merchant ID: ***
Paystack's replyOfficial
23 Apr 2026, 10:30Hi Vamst, we understand your frustration and appreciate you bringing this to our attention. Please note that we take disputes and chargebacks very seriously and are committed to working closely with our merchants to achieve the best possible outcome. In this case, our review found inconsistencies in the evidence provided, and it did not sufficiently demonstrate that value was successfully delivered to the customer. While we understand that this is not an ideal outcome for your business, we must uphold the integrity of our services and processes, including ensuring that businesses provide the goods and services offered and that customers receive the value they pay for.
Best regards,
Paystack's reply23 Apr 2026, 10:30
Official
Hi Vamst, we understand your frustration and appreciate you bringing this to our attention. Please note that we take disputes and chargebacks very seriously and are committed to working closely with our merchants to achieve the best possible outcome. In this case, our review found inconsistencies in the evidence provided, and it did not sufficiently demonstrate that value was successfully delivered to the customer. While we understand that this is not an ideal outcome for your business, we must uphold the integrity of our services and processes, including ensuring that businesses provide the goods and services offered and that customers receive the value they pay for.
Best regards,