Shocking Billing Errors & Zero Accountability

Absolutely shocking experience. I have never dealt with a more unprofessional and *********** company.

After paying in person at a Pathcare branch, I received confirmation in November 2025 that my account balance was R0.00. Months later, I suddenly started receiving calls and messages claiming that there has supposedly been an outstanding amount since June 2025 - yet nobody has been able to provide a proper invoice or explain the discrepancy.

I requested clarification and supporting documentation back in January 2026 and was completely ignored. Instead, the harassment continued with repeated calls and payment reminders. On top of that, they send password-protected ZIP files instead of simple PDFs, and the password they provided doesn’t even work.

Their systems are clearly a mess, and the lack of communication, accountability, and basic customer service is unbelievable. Expect endless frustration, contradictory information, and zero urgency in resolving issues they created themselves.