MT
Marina T
Active since Feb 2025
2
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Reviews
2 reviews1 month ago
Shocking Billing Errors & Zero Accountability
Absolutely shocking experience. I have never dealt with a more unprofessional and *********** company. After paying in person at a Pathcare branch, I received confirmation in November 2025 that my account balance was R0.00. Months later, I suddenly started receiving calls and messages claiming that there has supposedly been an outstanding amount since June 2025 - yet nobody has been able to provide a proper invoice or explain the discrepancy. I requested clarification and supporting documentation back in January 2026 and was completely ignored. Instead, the harassment continued with repeated calls and payment reminders. On top of that, they send password-protected ZIP files instead of simple PDFs, and the password they provided doesn’t even work. Their systems are clearly a mess, and the lack of communication, accountability, and basic customer service is unbelievable. Expect endless frustration, contradictory information, and zero urgency in resolving issues they created themselves.
2 replies
16 months ago
Highly unprofessional!
I have never encountered such an unprofessional company before. Just five days after receiving the invoice, they called to ask when I would settle it, despite having a 30-day payment period. A week later, I received another email inquiring about my payment timeline. What is going on, Ampath? When I received that first phone call, I genuinely thought it was a ****!
1 reply
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