Just plain bad, pathetic, beurocratic admin and waste of tiem, effort and energy.

What a rediculous pathetic team of administrators. They have now the second time debited my account tice for the same lab tests. They cannot refund onsite so this has to go to their central admin. This takes weeks according to the lab. I requested it earlier by mailing the admin department. Then they have a form that needs to be submitted. I submitted this, but the they indicate that i have to give consent as the main member, but did I not request the refund in the first place? Just plain bad pathetic non-sensical, beuorocratic admin. Go figure!