PC
Pace Car Rental
Verified Business
PC
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pace Car Rental earns strong praise for friendly staff, affordable rates, and seamless airport handovers, with named agents repeatedly singled out for going the extra mile. However, a recurring pattern of delayed deposit refunds, unresponsive email queries, and disputes over damage charges meaningfully erodes trust for a subset of customers, particularly around post-rental billing and claims resolution.
TrustIndex
8.9
Ranking
#3
in Car Rental
NPS Score
72
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Pace Car Rental delivers a consistently positive experience across most touchpoints. Customers praise friendly, named staff at multiple branches, seamless airport handovers, affordable rates, and the ability to rent without a credit card. The main pain points cluster around delayed deposit refunds, inconsistent communication when issues arise, and occasional vehicle availability problems at collection time.
Pace Car Rental's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name specific agents like Wayne, Mpho, Derek, Brandon, Llewellyn, and Asisipho as exceptional. Staff are described as friendly, patient, professional, and willing to go the extra mile, especially at Cape Town, Parow, Roodepoort, and Salt River branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Excellent service from Pace Car Rental! The staff was very friendly, welcoming, professional, and incredibly helpful throughout the entire process(3months). I would highly recommend them any day!
1 reviews | Active since Jan 2020
Excellent service from Pace Car Rental! The staff was very friendly, welcoming, professional, and incredibly helpful throughout the entire process(3months). I would highly recommend them any day!
1 reviews | Active since Jan 2020
Pace car rental company especially the George and Kempton branches have the most amazing staff and all very helpful they helped us out of a very tough predicament and I would recommend everyone using their services as their rates are the cheapest and the service exceptional
1 reviews | Active since Jan 2020
Pace car rental company especially the George and Kempton branches have the most amazing staff and all very helpful they helped us out of a very tough predicament and I would recommend everyone using their services as their rates are the cheapest and the service exceptional
1 reviews | Active since Jan 2020
ABSOLUTELY EXCELLENT CUSTOMER SERVICE. GOOD VEHICLES. NELSPRUIT STAFF ARE FANTASTIC AND ALWAYS WILLING TO ASSIST. WOULD HIGHLY RECOMMEND TO ANYONE. I WILL ABSOLUTELY USE THEM AGAIN. THANK YOU
1 reviews | Active since Jan 2020
ABSOLUTELY EXCELLENT CUSTOMER SERVICE. GOOD VEHICLES. NELSPRUIT STAFF ARE FANTASTIC AND ALWAYS WILLING TO ASSIST. WOULD HIGHLY RECOMMEND TO ANYONE. I WILL ABSOLUTELY USE THEM AGAIN. THANK YOU
1 reviews | Active since Jan 2020
I had a lovely experience with Lee-Anne and SK and the guy who inspected the car when I returned it (apologies, I forgot his name). They work at the East London branch. I will definitely be renting a car from Pace more often. The process was seamless, they made me feel like I'm their only client and gave great advice during the process. I am a happy Pacer ✨
1 reviews | Active since Jan 2020
I had a lovely experience with Lee-Anne and SK and the guy who inspected the car when I returned it (apologies, I forgot his name). They work at the East London branch. I will definitely be renting a car from Pace more often. The process was seamless, they made me feel like I'm their only client and gave great advice during the process. I am a happy Pacer ✨
The most common complaint about Pace Car Rental, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. While many customers praise proactive WhatsApp updates and responsive consultants, a meaningful minority report ignored emails, missed callbacks, and chasing deposit refunds for weeks. Complaints about damage charges and contract amendments often go unanswered, with customers passed between multiple agents.
Pace Car Rental scores 4 out of 5 on Hellopeter's AI analysis of service quality in Car Rental, compared to the Car Rental industry average of 2.4. Their strongest theme is Staff & Service (4.5); their weakest is Pricing & Billing (3.5). The top AI-rated Car Rental business on Hellopeter is Drive.co.za (4.5). How is the AI Score calculated? →
Pace Car Rental has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 348 reviews in the last 12 months. Hellopeter has tracked Pace Car Rental across 882 total reviews. How is the TrustIndex calculated? →