One Energy
Claimed Business
|2.9|0 Reviews (last 12 months)|This business does not respond to reviews
One Energy
Claimed Business
|2.9
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2023, 09:25
ONE ENERGY SOLOR SOLUTIONS BEAWARE THEY DONT DELIVER BUT WANT PAYMENT
Beaware they have no clue how to tender for businesss and just do what they think you need and demand payment. bad very bad stay away from them
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Anonymous
1 reviews | Active since Jan 2020
15 Jul 2019, 06:43
Complaint
The customer service leaves a lot to be desired. We have been with then for about 6 years without problems and now when the geyser is not heating up we are left since Friday 12th July 2019 without hot water. We called the landline on the sticker - not answering, the cell phone we are told the guy is no longer in the business, third number also a cell phone discontinued. We ring up one energy to be told that they are busy until end August 2019 with installations. So what in the name of One Energy do we do for hot water until end August when it is most probably a simple little part that needs renewing. I know other people have to wash in cold water but after paying out for their system old customers should get some priority. Problem with companies these days are that they have forgotten courtesy and customer services. We are 70 years old and get told that we must not get cold so washing in cold water is good for us so One Energy thinks.
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Anonymous
1 reviews | Active since Jan 2020
15 Jul 2019, 06:43
Complaint
The customer service leaves a lot to be desired. We have been with then for about 6 years without problems and now when the geyser is not heating up we are left since Friday 12th July 2019 without hot water. We called the landline on the sticker - not answering, the cell phone we are told the guy is no longer in the business, third number also a cell phone discontinued. We ring up one energy to be told that they are busy until end August 2019 with installations. So what in the name of One Energy do we do for hot water until end August when it is most probably a simple little part that needs renewing. I know other people have to wash in cold water but after paying out for their system old customers should get some priority. Problem with companies these days are that they have forgotten courtesy and customer services. We are 70 years old and get told that we must not get cold so washing in cold water is good for us so One Energy thinks.
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2018, 06:35
Brilliant Service! These guys are professional, and really went the extra mile
It is seldom that you come across a company that stands out with service and after sales service like this. From the first call it has only been a pleasure dealing with One Energy. They arrived on time, price was better than anybody else, the work was done professionally and with the best possible advice. They even refunded me for the parts quoted and not used. I wish more companies can do business like this. Thank you!!
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2018, 06:35
Brilliant Service! These guys are professional, and really went the extra mile
It is seldom that you come across a company that stands out with service and after sales service like this. From the first call it has only been a pleasure dealing with One Energy. They arrived on time, price was better than anybody else, the work was done professionally and with the best possible advice. They even refunded me for the parts quoted and not used. I wish more companies can do business like this. Thank you!!
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Anonymous
1 reviews | Active since Jan 2020
6 Dec 2016, 05:12
No after sale service
<p>It is now almost two weeks that I have been having an issue with one of the geyser air valves that is faulty and must be replaced, installation was done almost a year ago and it was confirmed to the installer that this unit was covered for the year but now no word from them ever since, not sure if they are buying time so that we can move past the 11th or if this is generally how they work, this is SHOCKING! </p>
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Anonymous
1 reviews | Active since Jan 2020
6 Dec 2016, 05:12
No after sale service
<p>It is now almost two weeks that I have been having an issue with one of the geyser air valves that is faulty and must be replaced, installation was done almost a year ago and it was confirmed to the installer that this unit was covered for the year but now no word from them ever since, not sure if they are buying time so that we can move past the 11th or if this is generally how they work, this is SHOCKING! </p>
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2016, 06:53
Excellent service
<p>I have an ITS heat pump installed by One Energy and the unit was due for a service. I phoned Ken Johnstone and scheduled the service. Peter Shenje arrived at the scheduled date and time and what a joy to see a person working with passion as well as knowing the product. He completely stripped the heat pump assembly and spent more than 2 hours on the servcie call out. He left me basically with a brand new heat pump. Thanks Peter and One Energy. </p>
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2016, 06:53
Excellent service
<p>I have an ITS heat pump installed by One Energy and the unit was due for a service. I phoned Ken Johnstone and scheduled the service. Peter Shenje arrived at the scheduled date and time and what a joy to see a person working with passion as well as knowing the product. He completely stripped the heat pump assembly and spent more than 2 hours on the servcie call out. He left me basically with a brand new heat pump. Thanks Peter and One Energy. </p>
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Anonymous
1 reviews | Active since Jan 2020
9 May 2016, 06:13
Urgent Help Requested - But ignored
<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">In 2013 we finally completed building our home. Our contractor also had 2 x 150L geysers installed which included 2 x Geyserwise systems which included the following items</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">2 x control units<br /> 2 x 12v batteries<br /> 2 x 12v pumps<br /> 2 x displays</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Total cost R27000.00</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Not long after the installation - I think about 5 months later we had the company “One Energy Pretoria East” who did the installation come out and they replaced 2 of the 12v pumps on both our units.<br /> The above worked for a while, until we called them complaining about not have hot water and noise coming from one of the units, they came and replaced another pump and a battery.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Again in August 2015 the same thing happened and they replaced 2 more pumps 1 battery and 1 controller.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">In Feb 2016 both pumps now started making the same noise, and it seems the controller on the one unit is dead as well.<br /> I contacted “One Energy Pretoria East” and they now say that they can’t replace anything because it’s out of warranty as these units only have a 6 months warranty. And that they are no longer part of the “One Energy” group and are now trading as “Green Energy Solutions”<br /> <br /> Even with discussion with Elaine van der Merwe from “One Energy Pretoria East” confirms that she agreed that the product in question is an “inferior product” and that even they have had a lot of returns on the pumps in question, in an email from Elaine to Nicolene @ Geyserwise.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">I have even contacted Wian @ One Energy and had a discussion with him where he promised to look into the matter back in April and I’m still waiting.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #555555;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">To recap we’ve had 8 pumps 4 different batteries and replaced a controller, it is clear that this product has issues – Can One Energy please contact me to resolve this endless cycle, this product is meant to save my family money and right now it’s costing me more.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Your assistance would be greatly appreciated.</span></p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
9 May 2016, 06:13
Urgent Help Requested - But ignored
<p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">In 2013 we finally completed building our home. Our contractor also had 2 x 150L geysers installed which included 2 x Geyserwise systems which included the following items</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">2 x control units<br /> 2 x 12v batteries<br /> 2 x 12v pumps<br /> 2 x displays</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Total cost R27000.00</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Not long after the installation - I think about 5 months later we had the company “One Energy Pretoria East” who did the installation come out and they replaced 2 of the 12v pumps on both our units.<br /> The above worked for a while, until we called them complaining about not have hot water and noise coming from one of the units, they came and replaced another pump and a battery.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Again in August 2015 the same thing happened and they replaced 2 more pumps 1 battery and 1 controller.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">In Feb 2016 both pumps now started making the same noise, and it seems the controller on the one unit is dead as well.<br /> I contacted “One Energy Pretoria East” and they now say that they can’t replace anything because it’s out of warranty as these units only have a 6 months warranty. And that they are no longer part of the “One Energy” group and are now trading as “Green Energy Solutions”<br /> <br /> Even with discussion with Elaine van der Merwe from “One Energy Pretoria East” confirms that she agreed that the product in question is an “inferior product” and that even they have had a lot of returns on the pumps in question, in an email from Elaine to Nicolene @ Geyserwise.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">I have even contacted Wian @ One Energy and had a discussion with him where he promised to look into the matter back in April and I’m still waiting.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: #555555;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">To recap we’ve had 8 pumps 4 different batteries and replaced a controller, it is clear that this product has issues – Can One Energy please contact me to resolve this endless cycle, this product is meant to save my family money and right now it’s costing me more.</span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; font-family: Verdana, sans-serif; color: #555555; border: 1pt none windowtext; padding: 0cm;">Your assistance would be greatly appreciated.</span></p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2016, 12:47
Eskom rebates not paid to client
Installed a solar geyser in February 2014. Till today no rebate received from supplier who changed their business name to North-west solar and confirmed that they used my rebate for own business.<br> Extremely poor response from Oneenergy, unethical business people. Very disappointed that one has to pursue legal action against people like Louis and Pieter for their unethical behavior and Oneenergy for their lack of intervention.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2016, 12:47
Eskom rebates not paid to client
Installed a solar geyser in February 2014. Till today no rebate received from supplier who changed their business name to North-west solar and confirmed that they used my rebate for own business.<br> Extremely poor response from Oneenergy, unethical business people. Very disappointed that one has to pursue legal action against people like Louis and Pieter for their unethical behavior and Oneenergy for their lack of intervention.
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