Complaint

The customer service leaves a lot to be desired. We have been with then for about 6 years without problems and now when the geyser is not heating up we are left since Friday 12th July 2019 without hot water. We called the landline on the sticker - not answering, the cell phone we are told the guy is no longer in the business, third number also a cell phone discontinued. We ring up one energy to be told that they are busy until end August 2019 with installations. So what in the name of One Energy do we do for hot water until end August when it is most probably a simple little part that needs renewing. I know other people have to wash in cold water but after paying out for their system old customers should get some priority. Problem with companies these days are that they have forgotten courtesy and customer services. We are 70 years old and get told that we must not get cold so washing in cold water is good for us so One Energy thinks.