Omart Insure
Unclaimed Business
|1.2|25 Reviews (last 12 months)|This business does not respond to reviews
Omart Insure
Unclaimed Business
|1.2
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Omart Insure is facing significant dissatisfaction from policyholders, particularly around cellphone and device insurance claims linked to Telkom. Customers consistently mention prolonged claim turnaround times, poor communication, and a lack of proactive feedback, with many feeling forced to follow up repeatedly. A recurring theme involves disputes over excess fees, claim rejections citing technicalities such as negligence or jamming, and replacement values falling short of insured amounts. While an isolated voice praises the resolution process, the prevailing sentiment reflects frustration, eroded trust, and perceptions of unfair claim handling.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|25 Reviews
Jul '25 - Jun '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 05:18
Poor insurance service on R50k ring claim
My wife’s ring was lost. It was insured with OMART for R50,000, with a valuation certificate obtained earlier in the year, and we have been paying premiums based on that amount. When it came to the claim, OMART refused to honour that value, referring to their policy wording which states they have the right to decide how to compensate a claim, whether by repair, replacement through a supplier of their choice, or cash payout. OMART then went to their preferred jeweller, who quoted just over 50% of the insured value to “replicate” the ring (including a claimed 30% discount). After weeks of disputing the matter, as I had insured the ring based on a valuation from the original jeweller, I escalated the claim to the Ombudsman. The Ombudsman ruled in my favour, recognising that the ring was a custom-designed, proprietary piece and that proper indemnification requires replacement by the original jeweller. Despite this, OMART still refused and maintained that the sum insured is only a maximum, and that replacement should be based mainly on the cost of materials rather than the craftsmanship and design of the ring. I even proposed solutions, either obtaining the exact design from the original jeweller with their approval for replication, or engaging directly with them to negotiate a reduced replacement cost. From my understanding, neither option was pursued. Instead, OMART attempted a “middle ground” settlement of around 75% of the insured value. Their position was that if I did not accept, they would withdraw the offer and escalate the matter further, even to court, knowing very well that most individuals would not realistically go that route. After almost a year of back and forth, I had no other choice but to accept their offer. I then proceeded to verify whether the last quotations I received from OMART’s preferred jeweller and from my jeweller were still valid. It turns out updated quotations were recently requested, which I believe was done by OMART. As expected with the delays, both quotes increased, and the cost to replace the ring at the original jeweller is now R65,000. Despite this, and knowing that the prices increased, OMART still was not willing to settle even the original insured amount, leaving me to cover a significant portion myself. Having been a loyal customer for almost a decade and paying premiums of around R5,000 per month, I have decided to move to an insurer that I feel will better support me in my time of need and provide a fair outcome based on the cover I have been paying for.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 05:18
Poor insurance service on R50k ring claim
My wife’s ring was lost. It was insured with OMART for R50,000, with a valuation certificate obtained earlier in the year, and we have been paying premiums based on that amount. When it came to the claim, OMART refused to honour that value, referring to their policy wording which states they have the right to decide how to compensate a claim, whether by repair, replacement through a supplier of their choice, or cash payout. OMART then went to their preferred jeweller, who quoted just over 50% of the insured value to “replicate” the ring (including a claimed 30% discount). After weeks of disputing the matter, as I had insured the ring based on a valuation from the original jeweller, I escalated the claim to the Ombudsman. The Ombudsman ruled in my favour, recognising that the ring was a custom-designed, proprietary piece and that proper indemnification requires replacement by the original jeweller. Despite this, OMART still refused and maintained that the sum insured is only a maximum, and that replacement should be based mainly on the cost of materials rather than the craftsmanship and design of the ring. I even proposed solutions, either obtaining the exact design from the original jeweller with their approval for replication, or engaging directly with them to negotiate a reduced replacement cost. From my understanding, neither option was pursued. Instead, OMART attempted a “middle ground” settlement of around 75% of the insured value. Their position was that if I did not accept, they would withdraw the offer and escalate the matter further, even to court, knowing very well that most individuals would not realistically go that route. After almost a year of back and forth, I had no other choice but to accept their offer. I then proceeded to verify whether the last quotations I received from OMART’s preferred jeweller and from my jeweller were still valid. It turns out updated quotations were recently requested, which I believe was done by OMART. As expected with the delays, both quotes increased, and the cost to replace the ring at the original jeweller is now R65,000. Despite this, and knowing that the prices increased, OMART still was not willing to settle even the original insured amount, leaving me to cover a significant portion myself. Having been a loyal customer for almost a decade and paying premiums of around R5,000 per month, I have decided to move to an insurer that I feel will better support me in my time of need and provide a fair outcome based on the cover I have been paying for.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 07:30
The best or nothing
The best in the business 👌 👏 When we had our differences they took their time to further investigate and reviewed my case. I would recommend telkom insurance to everyone I've never had unresolved issues
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 14:12
OMART Insure Claim Nightmare
#Ref: 5440428 I submitted a device insurance claim in January, and it’s still unresolved. OMART Insure keeps saying they’re reviewing it, but there’s been no progress or updates. Meanwhile, I’m paying Telkom for my device and insurance with no help at all. Extremely frustrating.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 14:12
OMART Insure Claim Nightmare
#Ref: 5440428 I submitted a device insurance claim in January, and it’s still unresolved. OMART Insure keeps saying they’re reviewing it, but there’s been no progress or updates. Meanwhile, I’m paying Telkom for my device and insurance with no help at all. Extremely frustrating.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:28
Bad Bad Bad Service
I laid my claim on the 5th of January. Sent through all relevant documents requested for my ****** phone claim. No consultant has been allocated to my case, I do all the following up, calling and send emails. No one is coming back to me regarding how far my claim process is. Today is the 4th of February and still no communication from their side. I have never missed a payment but when its time to assist me none is available. Thee worst customer service and accountability
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:28
Bad Bad Bad Service
I laid my claim on the 5th of January. Sent through all relevant documents requested for my ****** phone claim. No consultant has been allocated to my case, I do all the following up, calling and send emails. No one is coming back to me regarding how far my claim process is. Today is the 4th of February and still no communication from their side. I have never missed a payment but when its time to assist me none is available. Thee worst customer service and accountability
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 08:07
Disgusting service
I’ve been paying insurance with OMART (Telkom) for more than 8 years with never claiming. My phone goes missing, i put in a claim and it’s a struggle. I have to drag information out, no feedback. It’s like they’re doing me a favour by talking to me. I’m giving up now, they can keep the money I’ve paid all these years, I lost my phone and I’m not getting anything, it’s just water thrown in a drain. I’m actually disgusted.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 08:07
Disgusting service
I’ve been paying insurance with OMART (Telkom) for more than 8 years with never claiming. My phone goes missing, i put in a claim and it’s a struggle. I have to drag information out, no feedback. It’s like they’re doing me a favour by talking to me. I’m giving up now, they can keep the money I’ve paid all these years, I lost my phone and I’m not getting anything, it’s just water thrown in a drain. I’m actually disgusted.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 18:15
old mutual has always been a ****mer use them at your own risk
old mutual - istore insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
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Anonymous
1 reviews | Active since Jan 2020
26 Jan 2026, 18:15
old mutual has always been a ****mer use them at your own risk
old mutual - istore insure has been extremely disappointing in how they handled my claim. They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby road, yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance.. Abongile and Bongiwe, they are rude, they do not know how to assist customers, worst service people ever.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 15:54
Don't take insurance with Telkom to avoid headache and inconveniences.
I logged my claim on the 1st of December, and to this day I have not received any feedback. I have been following up every day, only to be told that it is still under Omart insurer review. This has been the worst experience ever, especially since there is nothing outstanding from my side. Taking Telkom Insurance is setting yourself up for failure — there is absolutely no urgency from Omart. It takes them forever to finalize a simple claim. I genuinely thought the purpose of insurance was to avoid such inconvenience, but it is now apparent that Omart’s objective is simply to make money. They do not care about their customers.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 15:54
Don't take insurance with Telkom to avoid headache and inconveniences.
I logged my claim on the 1st of December, and to this day I have not received any feedback. I have been following up every day, only to be told that it is still under Omart insurer review. This has been the worst experience ever, especially since there is nothing outstanding from my side. Taking Telkom Insurance is setting yourself up for failure — there is absolutely no urgency from Omart. It takes them forever to finalize a simple claim. I genuinely thought the purpose of insurance was to avoid such inconvenience, but it is now apparent that Omart’s objective is simply to make money. They do not care about their customers.
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