WS
William S
Active since Mar 2020
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Poor insurance service on R50k ring claim
My wife’s ring was lost. It was insured with OMART for R50,000, with a valuation certificate obtained earlier in the year, and we have been paying premiums based on that amount. When it came to the claim, OMART refused to honour that value, referring to their policy wording which states they have the right to decide how to compensate a claim, whether by repair, replacement through a supplier of their choice, or cash payout. OMART then went to their preferred jeweller, who quoted just over 50% of the insured value to “replicate” the ring (including a claimed 30% discount). After weeks of disputing the matter, as I had insured the ring based on a valuation from the original jeweller, I escalated the claim to the Ombudsman. The Ombudsman ruled in my favour, recognising that the ring was a custom-designed, proprietary piece and that proper indemnification requires replacement by the original jeweller. Despite this, OMART still refused and maintained that the sum insured is only a maximum, and that replacement should be based mainly on the cost of materials rather than the craftsmanship and design of the ring. I even proposed solutions, either obtaining the exact design from the original jeweller with their approval for replication, or engaging directly with them to negotiate a reduced replacement cost. From my understanding, neither option was pursued. Instead, OMART attempted a “middle ground” settlement of around 75% of the insured value. Their position was that if I did not accept, they would withdraw the offer and escalate the matter further, even to court, knowing very well that most individuals would not realistically go that route. After almost a year of back and forth, I had no other choice but to accept their offer. I then proceeded to verify whether the last quotations I received from OMART’s preferred jeweller and from my jeweller were still valid. It turns out updated quotations were recently requested, which I believe was done by OMART. As expected with the delays, both quotes increased, and the cost to replace the ring at the original jeweller is now R65,000. Despite this, and knowing that the prices increased, OMART still was not willing to settle even the original insured amount, leaving me to cover a significant portion myself. Having been a loyal customer for almost a decade and paying premiums of around R5,000 per month, I have decided to move to an insurer that I feel will better support me in my time of need and provide a fair outcome based on the cover I have been paying for.
1 reply
1 month ago
Poor insurance service on R50k ring claim
My wife’s ring was lost. It was insured with OMART for R50,000, with a valuation certificate obtained earlier in the year, and we have been paying premiums based on that amount. When it came to the claim, OMART refused to honour that value, referring to their policy wording which states they have the right to decide how to compensate a claim, whether by repair, replacement through a supplier of their choice, or cash payout. OMART then went to their preferred jeweller, who quoted just over 50% of the insured value to “replicate” the ring (including a claimed 30% discount). After weeks of disputing the matter, as I had insured the ring based on a valuation from the original jeweller, I escalated the claim to the Ombudsman. The Ombudsman ruled in my favour, recognising that the ring was a custom-designed, proprietary piece and that proper indemnification requires replacement by the original jeweller. Despite this, OMART still refused and maintained that the sum insured is only a maximum, and that replacement should be based mainly on the cost of materials rather than the craftsmanship and design of the ring. I even proposed solutions, either obtaining the exact design from the original jeweller with their approval for replication, or engaging directly with them to negotiate a reduced replacement cost. From my understanding, neither option was pursued. Instead, OMART attempted a “middle ground” settlement of around 75% of the insured value. Their position was that if I did not accept, they would withdraw the offer and escalate the matter further, even to court, knowing very well that most individuals would not realistically go that route. After almost a year of back and forth, I had no other choice but to accept their offer. I then proceeded to verify whether the last quotations I received from OMART’s preferred jeweller and from my jeweller were still valid. It turns out updated quotations were recently requested, which I believe was done by OMART. As expected with the delays, both quotes increased, and the cost to replace the ring at the original jeweller is now R65,000. Despite this, and knowing that the prices increased, OMART still was not willing to settle even the original insured amount, leaving me to cover a significant portion myself. Having been a loyal customer for almost a decade and paying premiums of around R5,000 per month, I have decided to move to an insurer that I feel will better support me in my time of need and provide a fair outcome based on the cover I have been paying for.
0 replies
4 months ago
Poor Service
Poor service! Try to obtain a simple quote for a towbar for my Amarok, two weeks with follow ups and still no quote. Getting ignored on whatsapp, try to call reception, NOTHING!
0 replies
7 months ago
Useless Service!
Absolutely useless service! Consultants on secure chat cannot assist with my queries and keeps transferring me to a next department, I request to be called by a supervisor or manager, this is not done, file a complaint on email and through the bank website, still not being contacted, call customer service and cannot even reach someone then the line drops. This here is tops👌👌👌👌
1 reply
15 months ago
Poor Service
Cancelled my contract at Virgin active three years ago and have been handed over. Made contact with Virgin Active and they say they communicated with MBD. Contact MBD they say nothing has been communicated with them and its my responsibility to sort this out after I have communication proof from Virgin Active they communicated with MBD that this is resolved. Poor service!
1 reply
15 months ago
Poor Customer Service
Thinking of cancelling your contract? Think again. After three years + after cancelling my membership I am handed over to MBD debt collection for outstanding fees. Been trying for two months to sort this out and neither Virgin Active or MBD is doing anything about this to sort this out! Poor service!
0 replies
25 months ago
Poor Service
Very poor service! Can’t even reach the parts department using the phone number provided! Eventually got hold of someone who directed me to the parts department, requesting a thermostat housing for a Renault Clio, and without giving more information, I was told there are no parts available. Not even asking what year model or VIN number! This is not the first time I received poor service from Renault! I will certainly not buy another Renault since this is the after sales service Renault offers!
0 replies
49 months ago
Poor Service from Renault Hatfield and Customer Service
Absolutely poor service from Renault Hatfield. Third time I took my car to Renault Hatfield and only received good service once from them. My car's radio stopped working and I had to take my car back three times for it to be fixed under warranty (first time they tried to fix it and the radio then died completely, second time they replaced the radio and only to receive the car back with a crack on the radio screen). Recently I took my car for a service and I was told that my service would be approximately R3500. I then receive a call that the service is R4500 with stuff I did not request or was required. Furthermore, I was told that my belts are due for a replacement. I then requested a quote to have the belts replaced then on the quote it says that a cam belt should be replaced. Funny enough my car does not have a cam belt but a timing chain!!! Usually the customer is followed up with a survey. That did not happen. I then request customer service to contact me, that also did not happen. Its been 3 weeks since my car has been serviced and 2 weeks since I requested customer service to contact me. Extremely and unacceptable customer service!!!
0 replies
73 months ago
Absolute POOR service
Hi KFC, I went to KFC in Kollonade to order a sweet chilly chicken wrap. Only to be told that there are no garnish. Poor service from a big branch. I then drive all the way to KFC Wonderboom Junction. Only this time to be told a LIST of meals they cannot provide as they have run out of stock. This is absolutely ridiculous! I have lost count of the number of times that i have been disappointed by the service of KFC!!!
0 replies
76 months ago
MiWay Insurance worst experience
My wife was in a car accident beginning November 2019. The insured driver from MiWay drove into the back of her car and we are trying to claim from the driver's 3rd party insurance. Initially the process seemed easy. However... After about a month, I still had not heard from MiWay and had to constantly nag them for feedback. The initial response was that the car is a write-off and not feasible to repair as the repair cost is approximately 75% of the car's value. We obtained a revised quote from the panel beater and resubmitted to MiWay. The consultant responded saying that there is nothing more they can do and my only options are to either take the settlement offer (30% of car's value) and fix the car myself or take the payout of the car's book value and they write the car off. What irritates me so much is the fact that a response from MiWay takes more than week which is shocking! How can you do business like this?? Every time I respond to them, another week goes by. So now I have a revised panel beater quote which is 48% of the car's value, yet MiWay still wants to write the car off. They refuse to consider actually fixing my car and are only concerned with writing the car off. It's been 4 months since the accident and to this day, I am still fighting with MiWay. Many people warned me against MiWay and today I understand why. Bunch of absolute idiots. I know now why they are called MiWay because they only care about their way of doing things and stuff the clients.
1 reply
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