Nuvita Care
Unclaimed Business
|1.2|17 Reviews (last 12 months)|This business does not respond to reviews
Nuvita Care
Unclaimed Business
|1.2
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Nuvita Care is facing significant customer experience challenges, particularly around order fulfilment and post-purchase support. Customers consistently mention long delivery delays, parcels that appear stuck in transit, and difficulty obtaining refunds or cancellations. A recurring theme is frustration with email-only support that offers repetitive responses without resolution. Several customers question the legitimacy of tracking information and feel that advertised satisfaction guarantees are not honoured. While an isolated positive voice praises proactive shipping updates, the dominant sentiment reflects deep dissatisfaction with service recovery and product delivery reliability.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-84Unlikely
TrustIndex
2.1
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.2|17 Reviews
Sep '25 - Aug '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Christopher S
1 reviews | Active since Oct 2022
15 May 2026, 12:55
I recently purchased Docteat, FlowRevive for prostrate health with the promised refund if unhappy
I recently purchased Docteat, FlowRevive for prostrate health with the promised refund if unhappy. I used the product as directed but with no result as they claimed with all their reviews. In fact it had the opposite unwanted effect! When I contacted them with my problem, they insisted I continue using it as it takes a while to take effect. Not wanting to take the chance, I did some research which showed there was no credible proof that this or any other similar product worked! Of course they refused to refund me, citing health scares with medicinal products, even though I had a sealed container to return. There are too many of these online "snake oil" pedlars taking advantage of people's desperation to try alternative medication to ease their suffering. Nutiva's list of "miracle" medication for all ailments is truly amazing. What a ****😠
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Christopher S
1 reviews | Active since Oct 2022
15 May 2026, 12:55
I recently purchased Docteat, FlowRevive for prostrate health with the promised refund if unhappy
I recently purchased Docteat, FlowRevive for prostrate health with the promised refund if unhappy. I used the product as directed but with no result as they claimed with all their reviews. In fact it had the opposite unwanted effect! When I contacted them with my problem, they insisted I continue using it as it takes a while to take effect. Not wanting to take the chance, I did some research which showed there was no credible proof that this or any other similar product worked! Of course they refused to refund me, citing health scares with medicinal products, even though I had a sealed container to return. There are too many of these online "snake oil" pedlars taking advantage of people's desperation to try alternative medication to ease their suffering. Nutiva's list of "miracle" medication for all ailments is truly amazing. What a ****😠
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Cecile L
1 reviews | Active since Apr 2026
22 Apr 2026, 06:00
Do NOT buy from Nuvita Care, unless you enjoy wasting your money.
I have had a most unpleasant experience doing business with Nuvita Care. They do not care in the least about wether you receive your parcel, enjoy their products, or anything else. All they care about is receiving your money; the end. I placed my order in 2025, no joy! The same email responses everytime. The fault is never with them. My parcel has gone missing, but they leave it up to me to trace it!!! Also, they sent it to the defunct Post office in my area. Never once, did they mention that they do not use couriers. If I had known they use the GPO I would not have placed the order.
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Cecile L
1 reviews | Active since Apr 2026
22 Apr 2026, 06:00
Do NOT buy from Nuvita Care, unless you enjoy wasting your money.
I have had a most unpleasant experience doing business with Nuvita Care. They do not care in the least about wether you receive your parcel, enjoy their products, or anything else. All they care about is receiving your money; the end. I placed my order in 2025, no joy! The same email responses everytime. The fault is never with them. My parcel has gone missing, but they leave it up to me to trace it!!! Also, they sent it to the defunct Post office in my area. Never once, did they mention that they do not use couriers. If I had known they use the GPO I would not have placed the order.
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T R
1 reviews | Active since Oct 2018
26 Mar 2026, 10:30
Undelivered products: Nuvita a **** or poor service?
I have ordered a product weeks ago. No product no delivery! The mails from their support is the same everytime. Sorry for delay, we are working on it. No contact number even if I asked for a contact number. Even offer another 10 % discount on NEXT order. So, NO first order, but please order another product. Is this a '****' company?
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T R
1 reviews | Active since Oct 2018
26 Mar 2026, 10:30
Undelivered products: Nuvita a **** or poor service?
I have ordered a product weeks ago. No product no delivery! The mails from their support is the same everytime. Sorry for delay, we are working on it. No contact number even if I asked for a contact number. Even offer another 10 % discount on NEXT order. So, NO first order, but please order another product. Is this a '****' company?
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Deborah S
1 reviews | Active since Apr 2013
12 Mar 2026, 08:46
Appalling delivery times
Shocking delivery times. I ordered from Nuvita on the 18 January, and I am still waiting for my parcel. To their credit someone always responds to emails - but the responses make no difference - it's just lip service. According to tracking information, my order has been in a sorting warehouse for the past 2 weeks - without moving. I will never order from them again.
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Deborah S
1 reviews | Active since Apr 2013
12 Mar 2026, 08:46
Appalling delivery times
Shocking delivery times. I ordered from Nuvita on the 18 January, and I am still waiting for my parcel. To their credit someone always responds to emails - but the responses make no difference - it's just lip service. According to tracking information, my order has been in a sorting warehouse for the past 2 weeks - without moving. I will never order from them again.
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Frauke M
1 reviews | Active since Sept 2024
7 Mar 2026, 19:20
Advertised product is a ****- delivery completely different and useless
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
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Frauke M
1 reviews | Active since Sept 2024
7 Mar 2026, 19:20
Advertised product is a ****- delivery completely different and useless
Subject Formal Complaint: CPA Violation – Product Misrepresentation and Refund Demand Dear Naledi, Thank you for your response. I must formally dispute your decision, as it does not align with the provisions of the Consumer Protection Act (CPA). The product delivered to me is materially different from what was advertised at the time of purchase. This constitutes misleading representation, which is prohibited under the CPA. At the time of purchase, your adverti*****t expressly included a satisfaction guarantee with a promise of a refund if the customer was not satisfied. This representation formed a material part of the transaction and directly influenced my decision to place the order. Under the CPA, such representations are legally binding and cannot be overridden by internal hygiene or return policies. Where goods do not correspond with the description or promises made in marketing material, the consumer is entitled to appropriate redress, including a refund. Delivering a different product than advertised, while refusing to honour the stated guarantee, is both non-compliant with the CPA and misleading to consumers. I hereby request that this matter be reviewed in accordance with the CPA and that my refund be processed without further delay. Please note that I have already lodged a formal complaint with HelloPeter this morning. Should this matter remain unresolved, I will consider further escalation through the relevant consumer protection authorities. I would prefer to resolve this matter directly and amicably and look forward to your prompt response. Kind regards, Frauke
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Frauke M
1 reviews | Active since Sept 2024
26 Feb 2026, 08:40
Do not deliver WHAT they advertise
Dear Naledi, Thank you for your response. I must clearly state that I do not accept a 30% store credit, nor am I interested in any in-store credit offer. I have reviewed your advertised satisfaction guarantee and refund representation (as shown in the screenshot I previously sent), and the way the product was marketed does not align with the restrictive interpretation you are now applying. The advertising creates a clear expectation of customer satisfaction protection, not a limitation solely to defective or incorrect items. Your hygiene argument does not override consumer protection rights where marketing representations are misleading or where the advertised guarantee formed part of the purchasing decision. I am therefore formally requesting a minimum refund of 50% of the purchase price as a reasonable resolution. If this matter is not resolved within 7 days, I will proceed with formal legal action, including but not limited to: Filing a complaint with the relevant consumer protection authority Initiating a chargeback through my payment provider Pursuing further legal remedies available to me This is not my preferred course of action, but I am fully prepared to proceed if necessary. Please confirm in writing within 7 days whether you will process the requested refund. Kind regards, Frauke Here are there mail details *** *** nuvita.reamaze.com
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Frauke M
1 reviews | Active since Sept 2024
26 Feb 2026, 08:40
Do not deliver WHAT they advertise
Dear Naledi, Thank you for your response. I must clearly state that I do not accept a 30% store credit, nor am I interested in any in-store credit offer. I have reviewed your advertised satisfaction guarantee and refund representation (as shown in the screenshot I previously sent), and the way the product was marketed does not align with the restrictive interpretation you are now applying. The advertising creates a clear expectation of customer satisfaction protection, not a limitation solely to defective or incorrect items. Your hygiene argument does not override consumer protection rights where marketing representations are misleading or where the advertised guarantee formed part of the purchasing decision. I am therefore formally requesting a minimum refund of 50% of the purchase price as a reasonable resolution. If this matter is not resolved within 7 days, I will proceed with formal legal action, including but not limited to: Filing a complaint with the relevant consumer protection authority Initiating a chargeback through my payment provider Pursuing further legal remedies available to me This is not my preferred course of action, but I am fully prepared to proceed if necessary. Please confirm in writing within 7 days whether you will process the requested refund. Kind regards, Frauke Here are there mail details *** *** nuvita.reamaze.com
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Nonzuzo M
1 reviews | Active since Nov 2023
9 Feb 2026, 09:27
****
I believe this company to be a ****, especially the South African branch. I ordered products on their online store worth a R1000, none of those products have been received. Communication from them is very poor. The last time I received an email, they had shared a tracking system for the products ordered. However, the tracking system is *****ulent and a misrepresentation. Do not make use of them!
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Nonzuzo M
1 reviews | Active since Nov 2023
9 Feb 2026, 09:27
****
I believe this company to be a ****, especially the South African branch. I ordered products on their online store worth a R1000, none of those products have been received. Communication from them is very poor. The last time I received an email, they had shared a tracking system for the products ordered. However, the tracking system is *****ulent and a misrepresentation. Do not make use of them!
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Marius W
1 reviews | Active since Feb 2026
5 Feb 2026, 11:41
Health Product ****mers
I purchased the Tinnitus patches. Ordered two packets. The patches does not adhere to my skin at all so it doesn't work. After various emails complaining they still insist that the product is not faulty and they are refusing a refund. They are ****mers selling non-sticking patches that doesn't work. Be very carefull before ordering anything from them.
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Marius W
1 reviews | Active since Feb 2026
5 Feb 2026, 11:41
Health Product ****mers
I purchased the Tinnitus patches. Ordered two packets. The patches does not adhere to my skin at all so it doesn't work. After various emails complaining they still insist that the product is not faulty and they are refusing a refund. They are ****mers selling non-sticking patches that doesn't work. Be very carefull before ordering anything from them.
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