NO
Ninety One
Verified Business
NO
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ninety One earns overwhelmingly positive feedback for its call centre consultants and personal service. Clients repeatedly praise named agents like Kagiso, Livhu, Yuvesh, Stephanie, and Mandisa for patience, professionalism, and product knowledge. The online platform receives mostly favourable mentions, while a small but vocal minority report serious frustrations with payout delays, tax directive issues, and trust concerns.
TrustIndex
10
Perfect Score
Ranking
#2
in Investments & Wealth
NPS Score
77
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Ninety One earns overwhelming praise for its consultants and call centre team, with named agents like Kagiso, Livhu, Stephanie, Yuvish, Mandisa and Moagi repeatedly described as patient, knowledgeable and professional. The investment platform is generally easy to use, and most queries are resolved within minutes. A small but vocal minority report unresolved escalations, slow turnaround on complex issues, and instruction failures.
Ninety One's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.7). Customers consistently name individual consultants as exceptional, patient and knowledgeable. Reviewers describe agents going the extra mile, calling back when calls drop, and guiding less tech-savvy clients step by step through online registration and transactions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This company is a disaster in the making . After being told I my deceased daughter will remain the beneficiary.alternatively I must put my 15 years old son as a beneficiary. The only question I had was what happens if my son or I are unable to reach 55 years. I was told money goes to government coffus. Now I want to switch from their company to another .no response
1 reviews | Active since Jan 2020
This company is a disaster in the making . After being told I my deceased daughter will remain the beneficiary.alternatively I must put my 15 years old son as a beneficiary. The only question I had was what happens if my son or I are unable to reach 55 years. I was told money goes to government coffus. Now I want to switch from their company to another .no response
1 reviews | Active since Jan 2020
I have invested lots of money with ninety one My beneficiary was my late daughter whom I just buried 2 weeks back.when I call them to cancell spoke to a lady called Sheryl .who said I am not entitled to the money I worked for until I am 55 years.yes but if it so happen I don't get to that age what happens is money go to estate which is the government coffus to maintain SA.i tried to explain I have lots of things which needs to be done but no money I need to use that money.she blatantly refused and told me of government legislation which to me is a fancy language that government will then chow the money I worked hard for I see them as ****** as this was never explained to me .I mean my beneficiary is late and I no longer want to invest with them as they don't even give report on how progressive is your investment Apparently the call centre had no supervisor so they are just working . I need them money I worked for from this stupid company .I fail to understand as I paid tax prior to investing .and now I should be in content with the fact that I work my ass off for government to chow .pheeeew SA
1 reviews | Active since Jan 2020
I have invested lots of money with ninety one My beneficiary was my late daughter whom I just buried 2 weeks back.when I call them to cancell spoke to a lady called Sheryl .who said I am not entitled to the money I worked for until I am 55 years.yes but if it so happen I don't get to that age what happens is money go to estate which is the government coffus to maintain SA.i tried to explain I have lots of things which needs to be done but no money I need to use that money.she blatantly refused and told me of government legislation which to me is a fancy language that government will then chow the money I worked hard for I see them as ****** as this was never explained to me .I mean my beneficiary is late and I no longer want to invest with them as they don't even give report on how progressive is your investment Apparently the call centre had no supervisor so they are just working . I need them money I worked for from this stupid company .I fail to understand as I paid tax prior to investing .and now I should be in content with the fact that I work my ass off for government to chow .pheeeew SA
1 reviews | Active since Jan 2020
It’s amazing to be a customer of (and to interact with) a financial institution that 1- does not have a queue of 100 people ahead of you 2- has friendly, knowledgeable call centre staff who guide you and make your experience hurdle-free 3- solve your issue in a single call One happy customer! So glad that I moved my tax free investment from my bank to NinetyOne!
1 reviews | Active since Jan 2020
It’s amazing to be a customer of (and to interact with) a financial institution that 1- does not have a queue of 100 people ahead of you 2- has friendly, knowledgeable call centre staff who guide you and make your experience hurdle-free 3- solve your issue in a single call One happy customer! So glad that I moved my tax free investment from my bank to NinetyOne!
Ninety One scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (4.7); their weakest is Withdrawals & Payouts (3.4). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →
Ninety One has a TrustIndex of 10 out of 10 on Hellopeter, based on 177 reviews in the last 12 months. Hellopeter has tracked Ninety One across 299 total reviews. How is the TrustIndex calculated? →