Ninety One

Based on recent customer reviews, Ninety One earns overwhelming praise for its consultants and call centre team, with named agents like Kagiso, Livhu, Stephanie, Yuvish, Mandisa and Moagi repeatedly described as patient, knowledgeable and professional. The investment platform is generally easy to use, and most queries are resolved within minutes. A small but vocal minority report unresolved escalations, slow turnaround on complex issues, and instruction failures.

Ninety One's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.7). Customers consistently name individual consultants as exceptional, patient and knowledgeable. Reviewers describe agents going the extra mile, calling back when calls drop, and guiding less tech-savvy clients step by step through online registration and transactions.

Ninety One scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.5. Their strongest theme is Consultant Quality (4.7); their weakest is Withdrawals & Payouts (3.4). The top AI-rated Investments & Wealth business on Hellopeter is T4Trade (4.6). How is the AI Score calculated? →

Ninety One has a TrustIndex of 10 out of 10 on Hellopeter, based on 177 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 45 min. Hellopeter has tracked Ninety One across 299 total reviews. How is the TrustIndex calculated? →