NS
Nike SA
Unclaimed Business
NS
AI Review Summary
Based on recent customer reviews, Nike SA is facing significant customer experience challenges, particularly with its online ordering and fulfilment processes. Customers consistently mention undelivered orders, missing parcels, and prolonged refund delays, with many describing poor communication from support channels. A recurring theme is dissatisfaction with product quality, including sneakers that pill, tear, or lose shape shortly after purchase. In-store experiences also draw criticism around staff conduct and refund policies. While a few shoppers appreciate the comfort, styling, and quality of certain models, these positive sentiments are heavily outweighed by service frustrations.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.3|48 Reviews
Jul '25 - Jun '26
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 13:18
TERRIBLE COMPANY
BIRTHDAY GIFT RUINED!!!! I HATE THIS COMPANY.. THESE GUYS CANCELLED MY ORDER WITH NO WARNING NOW I MUST WAIT A WHOLE 10 DAYS FOR MY REFUND ONLY NOT FIND MY SIZE OR EVEN THE PRODUCT ON SALE!!!! TERRIBLE COMPANY AND SUPPORT!!!
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 13:18
TERRIBLE COMPANY
BIRTHDAY GIFT RUINED!!!! I HATE THIS COMPANY.. THESE GUYS CANCELLED MY ORDER WITH NO WARNING NOW I MUST WAIT A WHOLE 10 DAYS FOR MY REFUND ONLY NOT FIND MY SIZE OR EVEN THE PRODUCT ON SALE!!!! TERRIBLE COMPANY AND SUPPORT!!!
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 15:49
Titel: Appalling customer service and rejected return for defect product – Order G10232178308
I am extremely disappointed with the shocking level of customer service from Nike South Africa. My son wore a brand-new pair of Nike shoes only once before the shoelace area completely ripped out due to a clear manufacturing defect. I returned the shoes, but Nike has just emailed me to officially reject the return under order G10232178308, claiming the item is "used/worn". It was worn ONCE, which is exactly when the factory fault became visible. On 15 April 2026, an agent acknowledged the defect and formally escalated my issue under Case Number 136278131. I was promised an email update within 5 to 7 working days. After waiting a full month (4 weeks) with zero feedback, I gave support a 24-hour deadline yesterday. Instead of a resolution from a manager, I received a automated rejection email today. Nike delivers premium-priced products but offers sub-standard customer care and refuses to take responsibility for clear factory faults. I am now lodging a formal complaint with the Consumer Goods and Services Ombudsman (CGSO) to force a refund for this defective product. Order Number: G10232178308 Case Number: 136278131
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 15:49
Titel: Appalling customer service and rejected return for defect product – Order G10232178308
I am extremely disappointed with the shocking level of customer service from Nike South Africa. My son wore a brand-new pair of Nike shoes only once before the shoelace area completely ripped out due to a clear manufacturing defect. I returned the shoes, but Nike has just emailed me to officially reject the return under order G10232178308, claiming the item is "used/worn". It was worn ONCE, which is exactly when the factory fault became visible. On 15 April 2026, an agent acknowledged the defect and formally escalated my issue under Case Number 136278131. I was promised an email update within 5 to 7 working days. After waiting a full month (4 weeks) with zero feedback, I gave support a 24-hour deadline yesterday. Instead of a resolution from a manager, I received a automated rejection email today. Nike delivers premium-priced products but offers sub-standard customer care and refuses to take responsibility for clear factory faults. I am now lodging a formal complaint with the Consumer Goods and Services Ombudsman (CGSO) to force a refund for this defective product. Order Number: G10232178308 Case Number: 136278131
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 15:34
I bought Airmax November 2025 at Nike app I worn it once and didn't feel comfortable at all I login a return they pick it up few weeks later they told me my return has been denied they will ship my shoe back until now 22nd april 2026 I haven't received my
NikeSA I want my Nike airmax back or my money back
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 15:34
I bought Airmax November 2025 at Nike app I worn it once and didn't feel comfortable at all I login a return they pick it up few weeks later they told me my return has been denied they will ship my shoe back until now 22nd april 2026 I haven't received my
NikeSA I want my Nike airmax back or my money back
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Anonymous
1 reviews | Active since Jan 2020
19 Apr 2026, 18:40
Disappointed
I bought a nike bag in october last year from suberbalist when I finally decided to use it i see the strap of the bag changed color and the bag had holes I have contacted superbalist regarding this but they have turned me down , I do not understand how a Nike bag can deteriorate in such a short space of time
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Anonymous
1 reviews | Active since Jan 2020
19 Apr 2026, 18:40
Disappointed
I bought a nike bag in october last year from suberbalist when I finally decided to use it i see the strap of the bag changed color and the bag had holes I have contacted superbalist regarding this but they have turned me down , I do not understand how a Nike bag can deteriorate in such a short space of time
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 13:16
****ming people
Hi ,I would like to report a ****,but I need to remain anonymous..so I want to warn people that there is another website,it's called www.nikstore.shop. They claim to be selling Nike sneakers at 80% sale for less than R500. If you buy through their **** websites after they send you an email so that you can track them. But with me it took over 30days for my parcel to arrive,I didn't get it at the end they said it has been delivered but didn't get it,they claim I must speak to local post office, when I asked them which one ,they only say local post office.. Then I contacted the nearest post office but they said they didn't receive any parcel. I just want to warn other people not to use it . thanks
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 13:16
****ming people
Hi ,I would like to report a ****,but I need to remain anonymous..so I want to warn people that there is another website,it's called www.nikstore.shop. They claim to be selling Nike sneakers at 80% sale for less than R500. If you buy through their **** websites after they send you an email so that you can track them. But with me it took over 30days for my parcel to arrive,I didn't get it at the end they said it has been delivered but didn't get it,they claim I must speak to local post office, when I asked them which one ,they only say local post office.. Then I contacted the nearest post office but they said they didn't receive any parcel. I just want to warn other people not to use it . thanks
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 06:45
Nike weak product not worth buying
I bought a pair of Nike superfly club 10 Toks from total sports in Bloemfontein in March 2025. it's been a year now that i have them and they already torn. they cannot refund me as their policy is only 6 months, and Nike cannot assist me as they only work with Nike online purchases. So, what is the use of buying a quality brand shoe paying a lot for it and it only last for 1 year.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 06:45
Nike weak product not worth buying
I bought a pair of Nike superfly club 10 Toks from total sports in Bloemfontein in March 2025. it's been a year now that i have them and they already torn. they cannot refund me as their policy is only 6 months, and Nike cannot assist me as they only work with Nike online purchases. So, what is the use of buying a quality brand shoe paying a lot for it and it only last for 1 year.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 07:02
Nike Online Order Missing – Urgent Resolution Needed
I placed an order with Nike online for three items on 26 February 2026, with an estimated delivery window of 9–14 March 2026. On 10 March 2026 at 22:15, I received an email and app notification stating that my order had been delivered. However, I did not receive the delivery. I live in a security complex with strict access control, where delivery drivers must call my unit number from the gate before entry is granted. On the date Nike claims the order was delivered, I received no call from the gate, which means no delivery driver entered the complex. I immediately the next day contacted Nike customer service on 011 256 0701 and reported the issue. Instead of resolving it urgently, I was informed that the matter will be investigated within 5 days. As a customer, this is extremely frustrating as Nike’s system reflects that the order has been delivered when it clearly has not been received. Under the Consumer Protection Act (CPA) of South Africa, the supplier remains responsible for goods until they are delivered to the consumer. Since I have not received my order, Nike is still responsible for ensuring that the goods reach me or that a refund or replacement is issued. I therefore request that Nike urgently fast-track this investigation and provide a resolution without delay. Customers should not bear the risk of missing parcels due to **poor delivery verification process. I request that Nike urgently resolve this matter within 48 hours by either: • Providing proof of delivery with signature and driver details, or • Issuing an immediate replacement or refund.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 07:02
Nike Online Order Missing – Urgent Resolution Needed
I placed an order with Nike online for three items on 26 February 2026, with an estimated delivery window of 9–14 March 2026. On 10 March 2026 at 22:15, I received an email and app notification stating that my order had been delivered. However, I did not receive the delivery. I live in a security complex with strict access control, where delivery drivers must call my unit number from the gate before entry is granted. On the date Nike claims the order was delivered, I received no call from the gate, which means no delivery driver entered the complex. I immediately the next day contacted Nike customer service on 011 256 0701 and reported the issue. Instead of resolving it urgently, I was informed that the matter will be investigated within 5 days. As a customer, this is extremely frustrating as Nike’s system reflects that the order has been delivered when it clearly has not been received. Under the Consumer Protection Act (CPA) of South Africa, the supplier remains responsible for goods until they are delivered to the consumer. Since I have not received my order, Nike is still responsible for ensuring that the goods reach me or that a refund or replacement is issued. I therefore request that Nike urgently fast-track this investigation and provide a resolution without delay. Customers should not bear the risk of missing parcels due to **poor delivery verification process. I request that Nike urgently resolve this matter within 48 hours by either: • Providing proof of delivery with signature and driver details, or • Issuing an immediate replacement or refund.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 10:01
Nike online ****mers - stay away
Nike online - please stay away from purchasing anything online by Nike. I have paid for a pair of sneaker and I have proof of payment but they haven't given me my item. I'm still waiting for the refund and all what they say I must wait for two to five days on email. They keep on saying the same thing and stalling. Please stay away I'm waiting for a R2000 until this day
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 10:01
Nike online ****mers - stay away
Nike online - please stay away from purchasing anything online by Nike. I have paid for a pair of sneaker and I have proof of payment but they haven't given me my item. I'm still waiting for the refund and all what they say I must wait for two to five days on email. They keep on saying the same thing and stalling. Please stay away I'm waiting for a R2000 until this day
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