Replied to 22.22222222222222% of negative reviews
Typically takes less than 9h 27m to reply
TrustIndex
3.4
Score
Avg Reply
927
Hours
NPS Score
-8
Recommended: Unlikely
Replied to 22.22222222222222% of negative reviews
Typically takes less than 9h 27m to reply
Apr '25 - Mar '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Never get my token on time. It does not make sense to log a call everytime you need a prepaid electricity token
Never get my token on time. It does not make sense to log a call everytime you need a prepaid electricity token Please can netvendor provide better solutions, especially when electricity is urgently required. Customers should not log calls for getting their Token
1 reviews | Active since Jan 2020
Never get my token on time. It does not make sense to log a call everytime you need a prepaid electricity token
Never get my token on time. It does not make sense to log a call everytime you need a prepaid electricity token Please can netvendor provide better solutions, especially when electricity is urgently required. Customers should not log calls for getting their Token
1 reviews | Active since Jan 2020
They simply charge electricity which was definitely NOT used!
I've emailed the below and obviously no response, although I now understand that what netVendor did was take the previous average per day rate and simply use that for the days there was no reading. Problem with that is I stopped using any hot water or any appliances so not a chance that it was using that amount for those 3 days! This is *****ulent billing. Hello support, I know for a fact that the meter reading averaged out for 11, 12, 13 of last week was NOT adding up to 9.060kWh per the attached screenshot or an average of 3.02kWh each of the 3 days. I've been monitoring these readings and never use hot water to test what consumed power, even with washing machine it's under 2kWh. I know this 3kWh charge per day isn't accurate at all. Please correct this charge as it's unacceptable, you cannot not list what was consumed per day and show no reading and then simply double the bill as an average days later.
1 reviews | Active since Jan 2020
They simply charge electricity which was definitely NOT used!
I've emailed the below and obviously no response, although I now understand that what netVendor did was take the previous average per day rate and simply use that for the days there was no reading. Problem with that is I stopped using any hot water or any appliances so not a chance that it was using that amount for those 3 days! This is *****ulent billing. Hello support, I know for a fact that the meter reading averaged out for 11, 12, 13 of last week was NOT adding up to 9.060kWh per the attached screenshot or an average of 3.02kWh each of the 3 days. I've been monitoring these readings and never use hot water to test what consumed power, even with washing machine it's under 2kWh. I know this 3kWh charge per day isn't accurate at all. Please correct this charge as it's unacceptable, you cannot not list what was consumed per day and show no reading and then simply double the bill as an average days later.
1 reviews | Active since Jan 2020
Netvenor the absolute worst prepaid problem
Just one complaint after another, and just one meaningless platitude after the other. Absolutely useless, their portal is a complete dumpster fire. Sitting in the middle of the night trying to recharge only to get errors and endless buffering. Seriously anyone who allows this lot near their home or rental needs to wake up.
1 reviews | Active since Jan 2020
Netvenor the absolute worst prepaid problem
Just one complaint after another, and just one meaningless platitude after the other. Absolutely useless, their portal is a complete dumpster fire. Sitting in the middle of the night trying to recharge only to get errors and endless buffering. Seriously anyone who allows this lot near their home or rental needs to wake up.
1 reviews | Active since Jan 2020
They install prepaid water meters and electricity meters we have had our 4 meters 2 electric 2 water since 2018, though the one water meter has been replaced once
They install prepaid water meters and electricity meters we have had our 4 meters 2 electric 2 water since 2018, though the one water meter has been replaced once .last night the water meter 'closed' at 9pm (their help desk closes at 8pm) a 2nd time that day and our water was cut off again previously they gave us a code that opened it now they are saying the meters warranty has expired and we need to replace it at R1000+ otherwise we dont have water we had 3870litres when it closed now this we need your help
1 reviews | Active since Jan 2020
They install prepaid water meters and electricity meters we have had our 4 meters 2 electric 2 water since 2018, though the one water meter has been replaced once
They install prepaid water meters and electricity meters we have had our 4 meters 2 electric 2 water since 2018, though the one water meter has been replaced once .last night the water meter 'closed' at 9pm (their help desk closes at 8pm) a 2nd time that day and our water was cut off again previously they gave us a code that opened it now they are saying the meters warranty has expired and we need to replace it at R1000+ otherwise we dont have water we had 3870litres when it closed now this we need your help
1 reviews | Active since Jan 2020
Greenlee Residents are being tossed around
I am writing on behalf of the affected residents to formally log a complaint regarding the electricity billing issue that has been ongoing since April 2025. Since April, residents have been unable to recharge their electricity due to unusually high amounts reflecting on their statements. Despite numerous efforts to get clarity and resolution, the issue has persisted without proper communication or corrective action from your side. To add to the frustration, starting from 23 July 2025, residents began receiving messages threatening disconnection from 1 August 2025. This is deeply concerning, considering that the core issue originated from the billing side and not from the residents' failure to comply. We respectfully request the following: 1. A clear explanation of the amounts charged since April, including a breakdown of how they were calculated. 2 Access to accurate billing records and recharging systems that reflect the correct usage. 3 A meeting with the relevant department to seek solutions. We hope for a swift and transparent resolution to this matter, and trust that you will handle it with the urgency and fairness it deserves.
1 reviews | Active since Jan 2020
Greenlee Residents are being tossed around
I am writing on behalf of the affected residents to formally log a complaint regarding the electricity billing issue that has been ongoing since April 2025. Since April, residents have been unable to recharge their electricity due to unusually high amounts reflecting on their statements. Despite numerous efforts to get clarity and resolution, the issue has persisted without proper communication or corrective action from your side. To add to the frustration, starting from 23 July 2025, residents began receiving messages threatening disconnection from 1 August 2025. This is deeply concerning, considering that the core issue originated from the billing side and not from the residents' failure to comply. We respectfully request the following: 1. A clear explanation of the amounts charged since April, including a breakdown of how they were calculated. 2 Access to accurate billing records and recharging systems that reflect the correct usage. 3 A meeting with the relevant department to seek solutions. We hope for a swift and transparent resolution to this matter, and trust that you will handle it with the urgency and fairness it deserves.
1 reviews | Active since Jan 2020
Overcharging on electricity
I could even give them no stars if this was possible. I loaded R800 on the 1st of July and it’s not even the 25th of the month and I am already sitting at R26 left of my electricity. It’s honestly ridiculous because I don’t understand how the electricity is even charged. Mind you during the course of the month there were 2 times where we did not have electricity and the electricity is still moving… Like this is so ridiculous that a person who stays alone who cooks at least twice in a week’s electricity cannot even get through the full month. It’s so frustrating
1 reviews | Active since Jan 2020
Overcharging on electricity
I could even give them no stars if this was possible. I loaded R800 on the 1st of July and it’s not even the 25th of the month and I am already sitting at R26 left of my electricity. It’s honestly ridiculous because I don’t understand how the electricity is even charged. Mind you during the course of the month there were 2 times where we did not have electricity and the electricity is still moving… Like this is so ridiculous that a person who stays alone who cooks at least twice in a week’s electricity cannot even get through the full month. It’s so frustrating
1 reviews | Active since Jan 2020
Not happy with Netvendor
This month I’ve spent 1000 on electricity everyday I have to top up electricity just bought R100 now to balance it shows me I have a balance of 35 I don’t understand , I have no Tv or things that take up so much electricity I always switch off my Stove but the main switch this is just crazy I’m working for electricity everyday Haii ngeke in a week 500 or more
1 reviews | Active since Jan 2020
Not happy with Netvendor
This month I’ve spent 1000 on electricity everyday I have to top up electricity just bought R100 now to balance it shows me I have a balance of 35 I don’t understand , I have no Tv or things that take up so much electricity I always switch off my Stove but the main switch this is just crazy I’m working for electricity everyday Haii ngeke in a week 500 or more