Neovision
Unclaimed Business
|2.8|16 Reviews (last 12 months)|This business does not respond to reviews
Neovision
Unclaimed Business
|2.8
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Neovision delivers a polarised customer experience that varies significantly by branch. Customers consistently praise certain locations such as Paarl, Stellenbosch, Tyger Valley, Pinecrest and Kenilworth for thorough eye tests, professional optometrists, quick turnaround on glasses and staff who go the extra mile. Conversely, a recurring theme is dissatisfaction at branches including Phoenix Plaza, Moreleta Corner, Rembrandt Mall, Century Village, Centurion and Parow, where reviewers describe rude staff, poor communication, lengthy waits for spectacles and incorrectly fulfilled orders.
Performance(last 12 months):
Trustindex Rating
3.6TrustIndex
3.6
Review Distribution
2.8|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 13:15
Poor quality of frames and glasses
Greetings, I am writing to express my profound disappointment regarding the service I received at one of your stores (Hillcrest Corner). I purchased prescription glasses in April last year, and by November, one pair had a loose ***** while the other lost a nose pad. Due to my location in Qwaqwa, I was only able to return the glasses in December, and they were fixed. However, within two weeks, I encountered the exact same issues again. I took them back in April this year and They were fixed but again within two weeks they had the same problem. This past Saturday I had to leave them as, while one pair was under repair, the ***** of the other pair remained weak, and I was told that the second pair would require a doctor’s attention, which I could not wait for as I had to leave for Qwaqwa. I struggle significantly without my glasses, and as I write this email, I am compelled to seek another service provider to purchase new prescription glasses. This experience has been quite frustrating, and I would appreciate any assistance or resolution to this matter. Thank you for your attention to this issue. I look forward to your prompt response.
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 13:15
Poor quality of frames and glasses
Greetings, I am writing to express my profound disappointment regarding the service I received at one of your stores (Hillcrest Corner). I purchased prescription glasses in April last year, and by November, one pair had a loose ***** while the other lost a nose pad. Due to my location in Qwaqwa, I was only able to return the glasses in December, and they were fixed. However, within two weeks, I encountered the exact same issues again. I took them back in April this year and They were fixed but again within two weeks they had the same problem. This past Saturday I had to leave them as, while one pair was under repair, the ***** of the other pair remained weak, and I was told that the second pair would require a doctor’s attention, which I could not wait for as I had to leave for Qwaqwa. I struggle significantly without my glasses, and as I write this email, I am compelled to seek another service provider to purchase new prescription glasses. This experience has been quite frustrating, and I would appreciate any assistance or resolution to this matter. Thank you for your attention to this issue. I look forward to your prompt response.
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 10:24
Disappointed at the service
The optometrist in that branch is unpleasantly rude to her staff members infront of customers I don't even know how she treats them behind closed doors Check on those ladies please She seems so vile honestly i wouldn't want her as my boss but at this day in age she should do better and respect human beings or better yet pick on someone her ownsize The new Neovision in Phoenix Plaza We are never going back
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Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 10:24
Disappointed at the service
The optometrist in that branch is unpleasantly rude to her staff members infront of customers I don't even know how she treats them behind closed doors Check on those ladies please She seems so vile honestly i wouldn't want her as my boss but at this day in age she should do better and respect human beings or better yet pick on someone her ownsize The new Neovision in Phoenix Plaza We are never going back
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 07:41
Please do not use Neovision Moreleta Corner
I've been using Neovision for years and I'm disappointed to state that I haven't been happy with Neovision Moreleta Corner branch. I've been attempting to make a booking for an eye test and new set of glasses, I communicated to them and they promised to get back to me with time slots available to make a bookong once they have confirmed my benefits with the medical aid and communicated with the optometrist. It's been a while, since I've heard from them, the benefits were confirmed to them by the medical aid and I called Neovision directly to confirm if the details have been received. They mentioned the details have been received however they have an additional charge of R70 for my medical to send the benefits for the entire thing. I flagged this to the medical aid and they are not aware of ny additional charge to send any documentation to them. To date there hasn't been any update on the request for an appointment nor any information or atleast a holding WhatsApp message whilst I wait. I'm disappointed in all of this as the service isn't even free. The lady who took my call who mentioned to be a branch manager lacked in customer service skills as she was arrogant and rude on our call.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 07:41
Please do not use Neovision Moreleta Corner
I've been using Neovision for years and I'm disappointed to state that I haven't been happy with Neovision Moreleta Corner branch. I've been attempting to make a booking for an eye test and new set of glasses, I communicated to them and they promised to get back to me with time slots available to make a bookong once they have confirmed my benefits with the medical aid and communicated with the optometrist. It's been a while, since I've heard from them, the benefits were confirmed to them by the medical aid and I called Neovision directly to confirm if the details have been received. They mentioned the details have been received however they have an additional charge of R70 for my medical to send the benefits for the entire thing. I flagged this to the medical aid and they are not aware of ny additional charge to send any documentation to them. To date there hasn't been any update on the request for an appointment nor any information or atleast a holding WhatsApp message whilst I wait. I'm disappointed in all of this as the service isn't even free. The lady who took my call who mentioned to be a branch manager lacked in customer service skills as she was arrogant and rude on our call.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 11:22
Neovision Paarl
Extremely honest optometrist who gave me a referral to opthalmologist instead of simply giving new prescription specs which would not improve my eyesight. Optometrist then also got involved in getting an appointment as soon as possible at Paarl Public Hospital. It's great to see them going the extra mile. I will definitely return for new specs after finishing with opthalmologist. I'm very impressed with Neovision Paarl.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 11:22
Neovision Paarl
Extremely honest optometrist who gave me a referral to opthalmologist instead of simply giving new prescription specs which would not improve my eyesight. Optometrist then also got involved in getting an appointment as soon as possible at Paarl Public Hospital. It's great to see them going the extra mile. I will definitely return for new specs after finishing with opthalmologist. I'm very impressed with Neovision Paarl.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 13:05
BAD SERVICE
I had a very disappointing experience at Neovision Optometrist in Rembrandt Mall, Paarl. When I arrived, I was informed that the optometrist is still attending to another patient. Shortly thereafter, another lady arrived after me but left the practice briefly. I was then asked to take a seat while the optometrist still attending / doing an eye test with the patient who was inside. After the eye test, the optometrist came out with that patient to assist with choosing glasses. The lady who had arrived after me then returned and sat next to me. To my surprise, the optometrist proceeded to attend to this lady instead of me, even though I had arrived first. Although I had been waiting for approximately 30 minutes, after she (optometrist) assisted the other client who came after me, she collected her belongings and appeared ready to leave the practice. When I raised my concern with the reception desk and indicated that I had not been assisted, the optometrist responded by stating, “I’m on lunch ma'am.” I further explained that I had been waiting longer than the client who was assisted. I am extremely disappointed with the poor service I received after waiting for such a long time. Customers should be treated equally and with respect. If my time and service needs are not valued, I would rather take my service elsewhere.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 13:05
BAD SERVICE
I had a very disappointing experience at Neovision Optometrist in Rembrandt Mall, Paarl. When I arrived, I was informed that the optometrist is still attending to another patient. Shortly thereafter, another lady arrived after me but left the practice briefly. I was then asked to take a seat while the optometrist still attending / doing an eye test with the patient who was inside. After the eye test, the optometrist came out with that patient to assist with choosing glasses. The lady who had arrived after me then returned and sat next to me. To my surprise, the optometrist proceeded to attend to this lady instead of me, even though I had arrived first. Although I had been waiting for approximately 30 minutes, after she (optometrist) assisted the other client who came after me, she collected her belongings and appeared ready to leave the practice. When I raised my concern with the reception desk and indicated that I had not been assisted, the optometrist responded by stating, “I’m on lunch ma'am.” I further explained that I had been waiting longer than the client who was assisted. I am extremely disappointed with the poor service I received after waiting for such a long time. Customers should be treated equally and with respect. If my time and service needs are not valued, I would rather take my service elsewhere.
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 16:25
Bad client experience
Extremely disappointed with the service at Neovision Century Village . I went in for my appointment on November 5th, and it is now nearly January 5th with still no sign of my glasses. The most frustrating part is the complete lack of communication. I’ve had to be the one constantly following up; they haven't provided a single proactive update. Had they not already claimed the funds from my medical aid, I would have taken my business elsewhere weeks ago. It is ridiculous to wait a two months for spectacles without any transparency. I would not recommend this branch if you value your time and communication
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Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 16:25
Bad client experience
Extremely disappointed with the service at Neovision Century Village . I went in for my appointment on November 5th, and it is now nearly January 5th with still no sign of my glasses. The most frustrating part is the complete lack of communication. I’ve had to be the one constantly following up; they haven't provided a single proactive update. Had they not already claimed the funds from my medical aid, I would have taken my business elsewhere weeks ago. It is ridiculous to wait a two months for spectacles without any transparency. I would not recommend this branch if you value your time and communication
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 11:54
Get your act together
I guess there’s a first time for everything but I am truly disappointed in the service I received at Neovision especially for the amount we are paying for our glasses…Centurion needs get better frames and also how do you mess up an order for something that I believe you have been doing for years Now I have to come back for something that was incorrectly done on your side??? Get your act together I honestly hope that by the time I collect at Olivedale it will be correctly done
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 11:54
Get your act together
I guess there’s a first time for everything but I am truly disappointed in the service I received at Neovision especially for the amount we are paying for our glasses…Centurion needs get better frames and also how do you mess up an order for something that I believe you have been doing for years Now I have to come back for something that was incorrectly done on your side??? Get your act together I honestly hope that by the time I collect at Olivedale it will be correctly done
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Anonymous
1 reviews | Active since Jan 2020
29 Nov 2025, 08:03
A huge thank you for your great service Hannelie Esterhuizen
We would like to give a huge shout out to you Hannelie Esterhuizen at the Rembrandt Mall branch! You said you see your customers as family and this is exactly the way you make us feel! Please keep it up!
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Anonymous
1 reviews | Active since Jan 2020
29 Nov 2025, 08:03
A huge thank you for your great service Hannelie Esterhuizen
We would like to give a huge shout out to you Hannelie Esterhuizen at the Rembrandt Mall branch! You said you see your customers as family and this is exactly the way you make us feel! Please keep it up!
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