ZH
Zanele H
Active since Jul 2017
32
Reviews
0
Industries
Reviews
32 reviews4 weeks ago
Poor quality of frames and glasses
Greetings, I am writing to express my profound disappointment regarding the service I received at one of your stores (Hillcrest Corner). I purchased prescription glasses in April last year, and by November, one pair had a loose ***** while the other lost a nose pad. Due to my location in Qwaqwa, I was only able to return the glasses in December, and they were fixed. However, within two weeks, I encountered the exact same issues again. I took them back in April this year and They were fixed but again within two weeks they had the same problem. This past Saturday I had to leave them as, while one pair was under repair, the ***** of the other pair remained weak, and I was told that the second pair would require a doctor’s attention, which I could not wait for as I had to leave for Qwaqwa. I struggle significantly without my glasses, and as I write this email, I am compelled to seek another service provider to purchase new prescription glasses. This experience has been quite frustrating, and I would appreciate any assistance or resolution to this matter. Thank you for your attention to this issue. I look forward to your prompt response.
0 replies
2 months ago
White Privilege at La Roche Posay
Horrible, I was buying some products after my friend made me try hers and saw tgr difference. At the shop there was 1 suncream and face wash I needed, there were 2 of wanting the products and mind you the other lady was white. I made both products in my hands on the sales lady said I need to.give to that lady because the was regularly, plus there was new stock coming. Being white still has it's privileges
0 replies
4 months ago
Deteriorating Quality of items
I am writing to express my disappointment regarding a recent purchase I made at your store. In October, I bought a bag through layby for R1200, and I carefully used it only 2 or 3 times a week, ensuring that I didn’t put any heavy items inside. However, by early December, I discovered that the bag was damaged and is now unusable. I visited the store where I made the purchase, but I was informed that there was nothing they could do to assist me with this issue. It is disheartening to see the quality of your products deteriorate to this extent, especially considering the investment I made. I would appreciate it if you could look into this matter and provide me with a resolution. Thank you for your attention to this issue.
2 replies
12 months ago
Defect product
I bought Scarlett Cleanser some weeks back and the pump does not work. I tried exchanging it and was told I cannot do that. I am so disappointed because I really love the products but feel I wasted my money on a defect product.
0 replies
26 months ago
Le Morgan A HUGE ****
I bought cast iron pots from Le Morgan last year september and I was assured I will get them end of February this year as there were delays. Guess what, I am still waiting on the pots but they never fail to debit money from my account each month. I have been trying to call them but no one answers.
1 reply
26 months ago
Disguised by clicks service
I think it's the 1000th time I am writing a review of this particular clicks in ( Free State, Maluti Crescent Mall) I've been calling them since morning I need them to deliver my medication. I get transferred to the pharmacy no one picks up, I call again they pick up but put the phone aside and I can hear them talking. I've called like 5 times and I am not assisted. Seriously I am ****ed off right now because I need my medication, I even tried calling head office and they phone is not going through. Hhai clicks is a disgrace shame I don't wanna lie.
0 replies
26 months ago
FNB SLOW A HUGE ****
I went to your slow lounge and because of my account, I had to pay to access the slow lounge. I regret waiting there, I paid almost R300 for horrible food, service. I am never ever going there again.
1 reply
27 months ago
Horrible service
If you were thinking of taking any policy with them don't. I took out a funeral policy which was meant to start this month end but they started policy last month. I was been calling them from the past 2 weeks to get my money reimbursed into my account to date nothing. Each agent that I speak tells me next day the money will be into you account but nothing. I feel ****med, stay away
4 replies
27 months ago
Good outcome
I would like to thank, Carol from head office, David reginal manager and Yvonne store manager at Beares Qwaqwa for sorting out my issue with patience and constantly in forming of the progress until my matter wasresolved. Z
1 reply
28 months ago
Unsatisfied customer
I think I am writing a review for Beares for the 100th tine. I sent Piet, former regional manager (I was not aware he was no longer with beares). I am writing due to dissatisfaction with the products I bought last year which is a bed, headboard and dressing table. since I bought them 3 of the bed legs have broken their porcelain is too weak. 2 of the legs broke in December and the 3rd leg broke couple of weeks ago as I was climbing the bed to sleep. I am an adult in no way do I jump or put bricks on the bed. Piet informed me that he will relay the message to the head office and a manager from the store did contact me an unfortunately I was in a meeting and asked her to call me back after 12h00 but never did. I was suppose to get another cable for the headboard lights as the one it came with did not work, to date I am yet to receive mind you this was in July, yet I missed 1 payment the QQ team was coming to my office almost everyday and my residence but when they need to fix things on their side they are quiet. I am not paying value for my money here but when they want their payment you will be harassments to a point at they don't even want to make arrangements with you. My mother years back was a Beares customer and never received such treatment. I commend Aus' Yvonne for always trying to assist me, but at this point I am only willing to speak to David who has also helped me tremendously and in a humanly way to resolve this issue. I am not going to pay for products that are not up to standard, I know my consumer rights. Until I get a new headboard light cable and fixed porcelain legs you not getting a cent from me.
1 reply
Review Distribution
5 Star
6 (18.75%)
4 Star
1 (3.125%)
3 Star
1 (3.125%)
2 Star
3 (9.375%)
1 Star
21 (65.625%)