Bad communiciation

We are being harassed with calls but are not able to have a conversation with anyone. Their lines are really bad and it is almost impossible to speak.

All we want is for the account that they say we are in arrears with to be emailed to us. Not an email with an amount, purely an account that states what this is owed for.

We had Vodacom contracts transferred from our personal names to our business name. These accounts are not in arrears and have never been. There seems to have been a problem with the transfer, but they are not willing to engage with us on this. All they want is a payment of about R19 000.