Great Customer Service

I bought a packet of oriental stirfry recently and was quite disappointed with the contents. The packaging had the contact details on it so I did not have to search online and was easily able to shoot off an email whilst cooking dinner.

Someone from Nature's Garden responded the very next day, acknowledging my problem with comprehensive feedback and a solution (the only thing that would've improved the response is if it came from an individual person instead of "Kind regards, Nature's Garden" as it is nice to have a more personal response).

So a negative experience turned positive - thank you.