NCR Fails to Assist After ******** Vehicle Repossession by SA Taxi

I lodged a formal complaint with the National Credit Regulator (NCR) regarding the ******** repossession of my vehicle by SA Taxi. To date, I have not received any acknowledgement or feedback on my complaint.

After struggling to get a response, I sourced a direct email address from the NCR website and reached out. I was then advised that I need to appoint an attorney.

This is extremely disappointing. The NCR exists to protect consumers, especially in cases where credit providers do not follow due legal process. Being told to get an attorney, without any form of engagement or investigation from the NCR, defeats the purpose of having a regulatory body in place.

SA Taxi holds multiple NCR registration certificates, yet there appears to be little to no accountability when proper procedures are not followed. As a consumer, it feels like we are left vulnerable and unsupported against large, registered institutions.

I am requesting that the NCR:

Acknowledge my complaint Investigate the conduct of SA Taxi Provide clear guidance and assistance instead of redirecting me elsewhere

Consumers deserve protection, fairness, and accountability.