MV
My Voltage
Verified Business
MV
AI Review Summary
Based on recent customer reviews, My Voltage receives strong praise for its user friendly digital platform, transparent billing, and detailed consumption data that customers find helpful for managing household utilities. Reviewers consistently mention responsive and patient staff, with named consultants like Rose, Sipko, Riaan, and Innocent recognised for professional service. However, a recurring concern centres on billing accuracy, particularly for solar customers feeding back into the grid, alongside frustrations with unresolved disputes and slow communication when issues escalate beyond the standard support channels.
Performance(last 12 months):
TrustIndex
6.2
Ranking
#5
in Utilities
NPS Score
33
Recommended: Likely
Review Distribution
3.9|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 14:34
They manipulating the apps algorithm to increase residents consumption
They manipulating the apps algorithm to increase residents consumption. How can a mixed estate all get charged around the same amount monthly, regardless of the size of the units.
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 14:34
They manipulating the apps algorithm to increase residents consumption
They manipulating the apps algorithm to increase residents consumption. How can a mixed estate all get charged around the same amount monthly, regardless of the size of the units.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 15:55
My Voltage - bad service
MyVoltage took over our power and water management 2 months ago in our complex and i have had none stop headache since the start. They did not even pick up that i am selling back to the grid with my solar system last month which was month 1 - this month which is their second month they once again send me a statement that has no indication of how much i have been selling back into the grid and i have no idea if i am losing money - so far i had to phone them 3 or 4 times and sent about 8 mails so far.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 15:55
My Voltage - bad service
MyVoltage took over our power and water management 2 months ago in our complex and i have had none stop headache since the start. They did not even pick up that i am selling back to the grid with my solar system last month which was month 1 - this month which is their second month they once again send me a statement that has no indication of how much i have been selling back into the grid and i have no idea if i am losing money - so far i had to phone them 3 or 4 times and sent about 8 mails so far.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 06:58
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable. Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty. This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 06:58
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable. Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty. This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
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Anonymous
1 reviews | Active since Jan 2020
19 Sept 2025, 10:47
Excellent Service & Seamless Experience!
I've been using My Voltage for my prepaid electricity needs and I couldn't be happier. The platform is incredibly user-friendly, making it easy to top up anytime, anywhere. Transactions are fast and secure. Their customer support is responsive and helpful, which gives me peace of mind. It's clear that My Voltage prioritizes reliability and convenience. It is exactly what you want from a prepaid electricity provider. Highly recommended!
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Anonymous
1 reviews | Active since Jan 2020
19 Sept 2025, 10:47
Excellent Service & Seamless Experience!
I've been using My Voltage for my prepaid electricity needs and I couldn't be happier. The platform is incredibly user-friendly, making it easy to top up anytime, anywhere. Transactions are fast and secure. Their customer support is responsive and helpful, which gives me peace of mind. It's clear that My Voltage prioritizes reliability and convenience. It is exactly what you want from a prepaid electricity provider. Highly recommended!
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