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Ryan C
Active since Nov 2024
1
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1 reviews
My Voltage
10 months ago
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable. Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty. This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
2 replies
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