Multi Furniture and Appliances

Based on recent customer reviews, Multi Furniture and Appliances delivers a deeply polarised experience. Customers either rave about named consultants and quality products, or report month-long delivery delays, ignored complaints, and refund battles. Strong individual staff performances stand out, while systemic fulfilment, after-sales support, and stock accuracy issues consistently undermine trust across both online and in-store channels.

Multi Furniture and Appliances's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named agents like Waheeda, Buhle, Themba, and Anathi receive repeated praise for proactive communication, patience, and going the extra mile. When customers reach the right person, the experience becomes warm and resolution-focused, building genuine loyalty.

The most common complaint about Multi Furniture and Appliances, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Online orders frequently exceed promised 7-14 day windows, with some customers waiting a month or more. Wrong items, missing parts, and unassembled deliveries are recurring. Stock confirmed at purchase often turns out unavailable, forcing refund processes.

Multi Furniture and Appliances scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Customer Service (3.4); their weakest is Delivery (2.5). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →

Multi Furniture and Appliances has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 111 reviews in the last 12 months. They reply to 69% of negative reviews, typically within 580 hours 42 min. Hellopeter has tracked Multi Furniture and Appliances across 243 total reviews. How is the TrustIndex calculated? →