

Mr Price Sport
Scores reflect the Overall AI Score for each category
Replied to 64% of negative reviews
Reply time on negative reviews: 187h 50m
TrustIndex
2.3
Ranking
#23
in Fashion & Clothing
Reply Time
175h 1m
NPS Score
-79
Recommended: Unlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 187h 50m
Sep '25 - Aug '26
Based on recent customer reviews, Mr Price Sport faces significant challenges across most service dimensions. Customers describe persistent issues with online order fulfilment, refund delays stretching for weeks or months, and frequent confrontations with rude or dismissive store staff. While isolated positive interactions exist with named employees, the dominant narrative reflects systemic breakdowns in delivery, post-purchase resolution, and basic service culture.
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Based on recent customer reviews, Mr Price Sport is facing significant customer experience challenges across multiple service areas. Customers describe persistent issues with online order fulfilment, courier delays, refund processing, and rude in-store staff interactions. While isolated praise exists for individual staff members at certain branches, the overall sentiment is overwhelmingly negative, with frustration around lack of accountability, poor communication, and unresolved disputes dominating the feedback.
Mr Price Sport has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 187 hours 50 min. Hellopeter has tracked Mr Price Sport across 962 total reviews. How is the TrustIndex calculated? →
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