Order cancelled

I placed an order with Mochachos Cavendish of which the order was accepted, waited an hour later to have my order then cancelled, when I phoned through to Mr D, I was told the order was cancelled because the restaurant was closed but the operator can see that they are still open, this is also unfortunately not the first time with this Mochachos as well, really unacceptable to receive an order cancelled message after an hour of waiting and then find out that your money has been credited to a Mr D wallet, you should refund it to our bank account so we can use a platform that doesn't cancel orders an hour after ordering.