Bad Service

We are a corporate who recycles our paper. Which is collected by MPact, when they feel like it. <br> <br> I normally log a call for a collection of paper every 2 weeks, which our area is done on Monday's and Tuesday's. You get a reference number and a date as to when they will collect. Well that date comes and goes, you then send another email and they promise you they will collect the next day, which doesn't happen either. The person then even phones you and promises they will come and collect the following day first thing!!! Well, guess what it is 10:00 and still no MPACT collection, surprise surprise.<br> <br> You have to love customer service in South Africa and the worst thing it is just getting worse and worse!!!!