1 reviews | Active since Member
Monday: I did not work.Tuesday: I worked 3 trips and earned R200.52. During the shift the car developed grinding gears. I reported the issue immediately through the app.Wednesday to Friday: I did not work. The car was out of service and I got no response from support until I called the towing team myself on Friday.Despite this, Moove charged me for 3 days. When I asked for the exact dates I was charged for, support avoided giving me a straight answer and kept trying to force me onto a call instead of replying in writing.I’ve asked them to correct the charges and provide a proper statement, but there’s been no resolution. This is unfair billing for days I didn’t work and for a car that was faulty. Support is slow and unhelpful when you actually need them.Resolution I want: Cancel the incorrect charges and adjust to reflect only the day I actually worked.
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