URGENT: DO NOT STAY HERE!!! WORST EXPERIENCE!!!

I stayed at Palazzo, Monte Casino on 14 April 2026. I had the absolute worst experience for the R4,400 I spent and for a 5 star experience. You guys need to really up your standards!! 1. The room I was checked into had scratches on the door, the wallpaper on the wall outside my room and on the way from the lift to my room was falling off, there was things on the floor obstructing my way to the room. 1. At 10:00 am this morning there was banging on the walls with construction being done. 1. I called room service at 00:00 am, I had the worst service experience, when I asked which juices do you have, I was told, “go check the menu.” with a tone of attitude. I said, “thank you.” The call was cut on me. Would you stay here again if you had the same experience as me?