Mitsol
Unclaimed Business
|1.3|3 Reviews (last 12 months)|This business does not respond to reviews
Mitsol
Unclaimed Business
|1.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
1.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 06:37
Mitsol accounts and debit orders
I dont even know where to start as I cannot complain about my physical line I would like to complain about their billing , if ever I had a problem in the past I have been able to call and speak to a consultant , now you have to mail accounts , my issue is as follow my debit order never gets collected , I then received suspension notices , Selvyn admits he had to reload my debit order but he cannot stop the suspension as its now a automated billing system , when did mitsol lose their good service and why not assist me in who has been a long standing customer for over 2 years now. I am extremely irritated and disappointed in the service I am receiving lately
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 06:37
Mitsol accounts and debit orders
I dont even know where to start as I cannot complain about my physical line I would like to complain about their billing , if ever I had a problem in the past I have been able to call and speak to a consultant , now you have to mail accounts , my issue is as follow my debit order never gets collected , I then received suspension notices , Selvyn admits he had to reload my debit order but he cannot stop the suspension as its now a automated billing system , when did mitsol lose their good service and why not assist me in who has been a long standing customer for over 2 years now. I am extremely irritated and disappointed in the service I am receiving lately
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 10:03
Do not use MITSOL with Webafrica
Mitsol uses Webafrica as one of their service providers. I will not use Mitsol due to Webafrica charging me for services without activation. My router is still not activated but two debits have come off my account.
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 10:03
Do not use MITSOL with Webafrica
Mitsol uses Webafrica as one of their service providers. I will not use Mitsol due to Webafrica charging me for services without activation. My router is still not activated but two debits have come off my account.
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 09:50
They will continue to bill whether you cancel or not
I Canceled an installation and they still billed me, even though I did not give consent to be billed. Then WebAfrica connected to another person's wifi and started to bill me. Do not use mitsol, do not use webafrica
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Anonymous
1 reviews | Active since Jan 2020
1 Mar 2026, 09:50
They will continue to bill whether you cancel or not
I Canceled an installation and they still billed me, even though I did not give consent to be billed. Then WebAfrica connected to another person's wifi and started to bill me. Do not use mitsol, do not use webafrica
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2025, 16:21
Mitsol poor service
On Sunday morning I reported a fault with my internet to Afrihost. Afrihost advised that Mitsol will restore my internet within 24 hours. Online training is part of our income and I pleaded for punctuality. Instead of that, Mitsol has not even responded to Afrihost over 72 hours later. When I begged an Afrihost agent to contact Mitsol, they simply said my device was plugged into a UPS which is a lie. They have not committed to repair their faulty device and won't say when. These 2 companies are an utter failure when it comes to caring and resolving faults. The supervisors have eluded me for 2 straight days and have not wanted to speak to me. I regret joining you.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2025, 16:21
Mitsol poor service
On Sunday morning I reported a fault with my internet to Afrihost. Afrihost advised that Mitsol will restore my internet within 24 hours. Online training is part of our income and I pleaded for punctuality. Instead of that, Mitsol has not even responded to Afrihost over 72 hours later. When I begged an Afrihost agent to contact Mitsol, they simply said my device was plugged into a UPS which is a lie. They have not committed to repair their faulty device and won't say when. These 2 companies are an utter failure when it comes to caring and resolving faults. The supervisors have eluded me for 2 straight days and have not wanted to speak to me. I regret joining you.
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Anonymous
1 reviews | Active since Jan 2020
28 Jun 2024, 12:04
Disgusting Service from Mitsol Admin Team
Urgent: Disappointing Service Experience with Mitsol I am writing to express my profound disappointment with the service I have received from Mitsol. As a client, I expected professionalism, transparency, and prompt communication. Unfortunately, my recent interactions have left me utterly dissatisfied. Allow me to outline the key issues: 1. Contract Confusion Initially, I believed I was on a month-to-month contract, as communicated by your sales representative. However, I later discovered that I am bound by a 12-month contract. This lack of clarity is unacceptable. 2. Admin Inefficiency Megan, the admin representative, failed to address my concerns effectively. Instead of providing assistance, she merely sent me a screenshot of my contract. This dismissive approach reflects poorly on Mitsol's customer service. 3. Suspension Without Explanation After making a payment, my services were suspended without any communication or explanation. As a business owner, I find this lack of follow-up unprofessional and frustrating. 4. Lack of Customer Service Taryn Govender's behavior has been appalling. Her disregard for customer satisfaction is evident. I sincerely hope that the owners or directors are aware of how clients are treated. 5. Technical Team Exception The only bright spot has been your technical team. They are knowledgeable and take the time to assist clients effectively. As a business owner who values honesty, customer service, and decision-making skills, I have never encountered such a lack of respect and interest from a service provider. I had even considered installing Mitsol services at my mother's place, but the lack of responsiveness from your finance team has further cemented my decision. In stark contrast, my experiences with Vox and Telkom have been significantly better. Their professionalism and commitment to client satisfaction stand out. I implore Mitsol to rectify these issues promptly. As a paying client, I deserve better treatment. If this situation persists, I will have no choice but to terminate my contract and seek alternative service providers. I trust that you will take my concerns seriously and address them promptly. Your reputation is at stake, and I hope Mitsol can regain my trust. Sincerely, Natashia Govender (Client, Mitsol)
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Anonymous
1 reviews | Active since Jan 2020
28 Jun 2024, 12:04
Disgusting Service from Mitsol Admin Team
Urgent: Disappointing Service Experience with Mitsol I am writing to express my profound disappointment with the service I have received from Mitsol. As a client, I expected professionalism, transparency, and prompt communication. Unfortunately, my recent interactions have left me utterly dissatisfied. Allow me to outline the key issues: 1. Contract Confusion Initially, I believed I was on a month-to-month contract, as communicated by your sales representative. However, I later discovered that I am bound by a 12-month contract. This lack of clarity is unacceptable. 2. Admin Inefficiency Megan, the admin representative, failed to address my concerns effectively. Instead of providing assistance, she merely sent me a screenshot of my contract. This dismissive approach reflects poorly on Mitsol's customer service. 3. Suspension Without Explanation After making a payment, my services were suspended without any communication or explanation. As a business owner, I find this lack of follow-up unprofessional and frustrating. 4. Lack of Customer Service Taryn Govender's behavior has been appalling. Her disregard for customer satisfaction is evident. I sincerely hope that the owners or directors are aware of how clients are treated. 5. Technical Team Exception The only bright spot has been your technical team. They are knowledgeable and take the time to assist clients effectively. As a business owner who values honesty, customer service, and decision-making skills, I have never encountered such a lack of respect and interest from a service provider. I had even considered installing Mitsol services at my mother's place, but the lack of responsiveness from your finance team has further cemented my decision. In stark contrast, my experiences with Vox and Telkom have been significantly better. Their professionalism and commitment to client satisfaction stand out. I implore Mitsol to rectify these issues promptly. As a paying client, I deserve better treatment. If this situation persists, I will have no choice but to terminate my contract and seek alternative service providers. I trust that you will take my concerns seriously and address them promptly. Your reputation is at stake, and I hope Mitsol can regain my trust. Sincerely, Natashia Govender (Client, Mitsol)
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Anonymous
1 reviews | Active since Jan 2020
8 Jun 2024, 15:10
Poor Services
New installation. Debt order from Mitsol side was implemented or deducted. I made immediate payment. Services was suspended. It is weekend. No one to assist me. I have guest in my Unit. Unacceptable. I getting bad reviews.
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Anonymous
1 reviews | Active since Jan 2020
8 Jun 2024, 15:10
Poor Services
New installation. Debt order from Mitsol side was implemented or deducted. I made immediate payment. Services was suspended. It is weekend. No one to assist me. I have guest in my Unit. Unacceptable. I getting bad reviews.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2024, 11:58
Mitsol bad service
I am really unhappy with how mitsol treats their clients. I have been with them just under a year using a wireless router, everything was working and my internet was next to perfect.. Since December 2023 it's been getting worse and worse. Firstly you have to email or call in which to me is unnecessary being the year 2024, why aren't there more options for communication. Secondly I'm told well if someone close by has gotten internet then it will make my internet unsteady because it's wireless. This makes no sense to me. I was also told that my internet would be bad without a wire??? I asked how to improve this and they can't.. This just doesn't add up.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2024, 11:58
Mitsol bad service
I am really unhappy with how mitsol treats their clients. I have been with them just under a year using a wireless router, everything was working and my internet was next to perfect.. Since December 2023 it's been getting worse and worse. Firstly you have to email or call in which to me is unnecessary being the year 2024, why aren't there more options for communication. Secondly I'm told well if someone close by has gotten internet then it will make my internet unsteady because it's wireless. This makes no sense to me. I was also told that my internet would be bad without a wire??? I asked how to improve this and they can't.. This just doesn't add up.
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Anonymous
1 reviews | Active since Jan 2020
9 Oct 2023, 14:25
Mitsol - too busy for clients
At 1pm today I let Mitsol know that there was a fault... I was working and it went off 😭 I was asked to send a photo of the router and then hears nothing more. I called the help centre at 4pm and the guy said their teams wil be booked for the night. It's actually not acceptable, I have work to do and now I cannot. Not okay Mitsol, pls sort it out. Thank you
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Anonymous
1 reviews | Active since Jan 2020
9 Oct 2023, 14:25
Mitsol - too busy for clients
At 1pm today I let Mitsol know that there was a fault... I was working and it went off 😭 I was asked to send a photo of the router and then hears nothing more. I called the help centre at 4pm and the guy said their teams wil be booked for the night. It's actually not acceptable, I have work to do and now I cannot. Not okay Mitsol, pls sort it out. Thank you
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