

Miladys
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Miladys faces significant challenges across most service touchpoints. Customers consistently report frustrations with account management, refund processes, and inconsistent staff behaviour across branches. While isolated branches like Bayside, Tembisa, Kenilworth, and Cascades earn warm praise for named staff, complaints around billing disputes, exchange policies, and unresponsive customer care dominate the conversation, eroding long-standing customer loyalty.
Replied to 100% of negative reviews
Reply time on negative reviews: 45h 14m
TrustIndex
3.1
Ranking
#8
in Fashion & Clothing
Reply Time
45h 32m
NPS Score
-67
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 45h 14m
Sep '25 - Aug '26
Based on recent customer reviews, Miladys faces significant challenges across most service touchpoints. Customers consistently report frustrations with account management, refund processes, and inconsistent staff behaviour across branches. While isolated branches like Bayside, Tembisa, Kenilworth, and Cascades earn warm praise for named staff, complaints around billing disputes, exchange policies, and unresponsive customer care dominate the conversation, eroding long-standing customer loyalty.
Miladys has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 45 hours 14 min. Hellopeter has tracked Miladys across 788 total reviews. How is the TrustIndex calculated? →
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