Selling Discontinued products and does not carry spare parts.

Bought a water filtration system (Midea 4 Stage Uf System - Generation 2 - UF - Model: MU136-4) through Builders, About 6 months later I want to replace the water filters, and now limited filters available (3 of 4). I contacted Midea South Africa, and were advised to email the suppliers. emailed suppliers and they can't tell me when stock are will be ordered if ever. Contacted support only to be told to log a service call on the website, and if to provide a proof of purchase. On their website the model number does not even exist so cannot create a service request since its mandatory. So in essence, Midea and partner stores like builders warehouse sell discontinued products that you cannot get "Accessories". see mail below. Hi I am assisting as the email came through to me and can do my best to supply what I can find. The filters are not a spare item but are handled by product as they are accessories and invoiced from the product warehouse. I have assisted as I can see the stock on the system but I cannot give you answers as to when or if the PP filter will be in stock. I have asked the product team and warehouse but I cannot get an answer that is satisfactory and helps in any way to get an idea of the status of this filter.

We cannot strip products for filters unfortunately.

If the PP filter were in stock, all filters would cost R746.00. The full product is R899. Spares | Livance Livance Distributors (PTY) Ltd. [email protected] www.livance.co.za P: +27 11 794 5537