Michelin
1.8|13 reviews
DW
Douglas W
1 reviews | Active since Member
10 Nov 2015, 12:12
No tyres in stock for my vehicle
Hi, I have ordered over a month ago from one of your dealers in Boksburg, a set of Michelin Primacy 3, size 235/55/17 yest to this day my dealer cannot tell me when the tyres will arrive. According to my vehicle, a VW Caravelle, these are the only tyres in that size that are appropriate for my vehicle. (Due to the load index of 103). So far to date, even Michelin cannot tell me when these tyres will be available, and I am in desperate need of new tyres as mine are now totally worn out. We all know the case with Motor Vehicle Insurance, if the tyres are in a bad state, the insurance will not warrant any claim regardless if the accident was your fault or not.<br> <br> Please tell me what to do, as I cannot drive my vehicle in this state, and I do not have another vehicle to use in the meantime.
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Replies (1)Michelin's replyOfficial
11 Nov 2015, 14:08Hello dw8,
We thank you for your feedback
Our Supply Manager has confirmed that due to supply constraints we are expecting the next shipment on the requested size to reach South Africa beginning to mid January 2016.
As discussed with you telephonically we did contact tyre dealers in the outlying areas who previously supplied this size to determine whether there were 4 tyres available in order to assist you, however we were unsuccessful.
We are very pleased to hear that the tyre dealer managed to source alternative tyres for you.
We wish you all the very best and please do not hesitate to contact us should you require any future assistance.
We thank you for your feedback
Our Supply Manager has confirmed that due to supply constraints we are expecting the next shipment on the requested size to reach South Africa beginning to mid January 2016.
As discussed with you telephonically we did contact tyre dealers in the outlying areas who previously supplied this size to determine whether there were 4 tyres available in order to assist you, however we were unsuccessful.
We are very pleased to hear that the tyre dealer managed to source alternative tyres for you.
We wish you all the very best and please do not hesitate to contact us should you require any future assistance.
Best regards,
Michelin's reply11 Nov 2015, 14:08
Official
Hello dw8,
We thank you for your feedback
Our Supply Manager has confirmed that due to supply constraints we are expecting the next shipment on the requested size to reach South Africa beginning to mid January 2016.
As discussed with you telephonically we did contact tyre dealers in the outlying areas who previously supplied this size to determine whether there were 4 tyres available in order to assist you, however we were unsuccessful.
We are very pleased to hear that the tyre dealer managed to source alternative tyres for you.
We wish you all the very best and please do not hesitate to contact us should you require any future assistance.
We thank you for your feedback
Our Supply Manager has confirmed that due to supply constraints we are expecting the next shipment on the requested size to reach South Africa beginning to mid January 2016.
As discussed with you telephonically we did contact tyre dealers in the outlying areas who previously supplied this size to determine whether there were 4 tyres available in order to assist you, however we were unsuccessful.
We are very pleased to hear that the tyre dealer managed to source alternative tyres for you.
We wish you all the very best and please do not hesitate to contact us should you require any future assistance.
Best regards,